1 to 25 of 51 Knowledge Management Jobs in London

challenges. Strong communication skills are essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving service improvements Guiding the team … Attending weekly CAB, presenting changes to be implemented by the Application Support team Ensuring housekeeping and maintenance tasks are completed on time Ensuring SLAs (Service Level Agreements) are met. Knowledge Management Ensuring knowledge is spread across the team and removing key person dependencies Ensures all application support related documents and artefacts are kept up to date and … team members. The Successful Applicant Skills & Experience Requirements: Essential: 5 years in Technical Customer Support related role Experience of working with 3rd party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows .Net Framework, including VB.Net, C#, ASP.Net More ❯

lines of business: Managed Services, Software, Hardware and Broadband. The Role Reporting to the Service Delivery and Standards Manager, this pivotal role will spearhead the establishment of the Service Management Office, focusing on the rapid maturation of ITIL practices. The Service Management Lead will oversee the implementation and delivery of ITIL methodologies across the designated customer base, ensuring … s objectives and those of our customers. This customer-facing position is essential for enhancing customer satisfaction, optimising service efficiency, and driving continuous improvement initiatives within the IT service management framework. Additionally, the Service Management Lead will take on the responsibility of line management for a small team of process managers and analysts, guiding them towards excellence … in service delivery. Responsibilities Main Responsibilities Main Responsibilities include but are not limited to: Establish and Manage the Service Management Office (SMO): Lead the creation and operationalisation of the SMO. Develop and mature ITIL Practices: Continually develop and establish Incident, Major incident, Problem, Change Enablement, Service Request, Software Asset and Configuration Management and Knowledge Management. Oversee ITIL More ❯

team collaboration and delivery, and the capability to manage incidents, service requests, and change processes. Familiarity with SQL, SSIS, and experience with DevOps practices is advantageous. Key responsibilities: Workload Management and Scrum Facilitation: Collaborate with the Team Lead to prioritize, allocate, and monitor tasks across the development team, using Scrum methodologies, ensuring timely and efficient delivery of integration projects. … improvement. Administrative Oversight: track project milestones, and uphold streamlined team processes to support operational excellence, ensuring all Scrum artifacts (e.g., product backlog, sprint backlog) are up-to-date. Documentation & Knowledge Management: Maintain up-to-date technical documentation, including API/interface catalogues, data flow diagrams, environment runbooks, and integration design patterns Incident and Service Request Administration: Assist in … analysis for integration-related issues, serving as the primary point of contact for documenting, triaging, and coordinating the resolution of incidents and service requests. Change Coordination: Facilitate the documentation, management and communication of change requests, ensuring compliance with organizational protocols and alignment with stakeholder requirements, while leveraging DevOps tools for automated change tracking. Requirements Elicitation: Partner with project teams More ❯

technology systems, focusing on automation and process efficiency. Spearhead the integration of new legal tech solutions, from requirements analysis to deployment, ensuring seamless adoption and maximum impact. Develop comprehensive knowledge management resources, including user manuals, training materials, and process documentation, to support legal technology initiatives. Deliver expert training and support to legal professionals on the latest technology tools … data into actionable insights and tangible improvements. A proactive self-starter who thrives in a fast-paced environment and is committed to driving change and delivering results. Exceptional project management skills, with experience in leading transformative initiatives within legal operations. Strong team player who has a growth mindset and a strong sense of integrity and accountability. Proactive attitude, curious … strong foundation in data analytics, workflow automation, and legal technology. Demonstrated experience with Power Platform and other automation tools to streamline legal processes. A track record of successful project management and change implementation in a legal operations context. Superior communication skills and the ability to collaborate effectively with a diverse range of stakeholders. A self-starter mentality with a More ❯

The EMEA Head of Equity Derivatives Production Support is accountable for the management of a complex Equity Derivatives trading and risk technology environment, and for the provision of technology support to a large scale business. The role leads and directs a team of professionals based in London, Paris and Pune, and requires a comprehensive understanding of derivatives trading & risk … management and how technology helps to achieve the objectives of the business. Strong commercial awareness is a necessity. The role faces off to senior stakeholders in Trading, Control Functions and Application Development. Excellent communication skills are required in order to negotiate internally and influence outcomes, often at a senior level. Accountable for the end results of an area. Exercises … control over resources, policy formulation and planning. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. Responsibilities: Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives; requires a good More ❯

integrating innovative initiatives and technologies to enhance the quality of our legal services. The team works closely with practice-specific leadership, as well as business functions including Commercial, Finance, Knowledge Management, and Technology, to deliver optimised, client and business services solutions. The Technology Innovation Manager will manage a small matrix team comprising innovation specialists, product management and … Promote responsible and ethical use of AI and other technologies, in line with the firm’s governance framework. Collaboration and Process Improvement Work closely with Business Services Directors, Practice Management, and Technology teams to drive innovation initiatives forward. Lead training and communication activities to support the adoption and effective use of new tools by legal and business services teams. … relevance and value of new technologies to the legal sector, and make informed recommendations on their adoption. CANDIDATE PROFILE//Candidates for this position must have: In depth knowledge of current AI trends including Generative AI, NLP, ML, and legal-specific AI applications (e.g. document automation, legal research, contract analysis). Experience with data science, data and solution More ❯

integrating innovative initiatives and technologies to enhance the quality of our legal services. The team works closely with practice-specific leadership, as well as business functions including Commercial, Finance, Knowledge Management, and Technology, to deliver optimised, client and business services solutions. The Technology Innovation Manager will manage a small matrix team comprising innovation specialists, product management and … Promote responsible and ethical use of AI and other technologies, in line with the firm’s governance framework. Collaboration and Process Improvement Work closely with Business Services Directors, Practice Management, and Technology teams to drive innovation initiatives forward. Lead training and communication activities to support the adoption and effective use of new tools by legal and business services teams. … relevance and value of new technologies to the legal sector, and make informed recommendations on their adoption. CANDIDATE PROFILE//Candidates for this position must have: In depth knowledge of current AI trends including Generative AI, NLP, ML, and legal-specific AI applications (e.g. document automation, legal research, contract analysis). Experience with data science, data and solution More ❯

up to date on market trends and ensure ServiceNow offerings are aligned with evolving business needs. Skillset Master's or Bachelor's degree in Information Technology or similar. Extensive knowledge of ITSM, ITOM, CSM, HRSD, Employee Service Center, Case & Knowledge Management and Performance Analytics. Proficient in system integration, data migration, automation, scripting and ServiceNow customization. Understanding of … concepts for non-technical audiences, and fostering collaboration across teams. Preferred Certifications : ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Developer (CAD), Customer Service Management (CSM)/CRM, Human Resources Service Delivery (HRSD). Benefits Competitive Salary Comprehensive benefits package. Hybrid and flexible working options. Employee well-being support. Performance-based bonus. Interested? Apply More ❯

end-users, addressing and resolving service-related issues within agreed service levels. Liaise with software vendors for support, updates, enhancements, and developments, ensuring SLAs are met. Support and enhance knowledge management and digital collaboration based on Microsoft tools and solutions. Develop and deliver training sessions for end-users (in collaboration with our Learning & Skill development team), create detailed … documentation, and maintain up-to-date knowledge bases. Manage incident resolution and problem-solving processes, conduct root cause analysis, and implement preventive measures. Your profile: Apprenticeship as IT specialist or bachelor's degree in information systems, computer science, IT, or related field. Extensive experience in Microsoft application management or a similar role. Proven experience in developing and customizing More ❯

January 2025 Lloyd Register will complete an acquisition of Ocean Technologies Group from Oakley Capital. Ocean Technologies Group is a leader in the maritime industry, providing essential human capital management, training compliance, operational, and HR software to over 1,000 shipowners and operators and over a million seafarers worldwide. This acquisition will enable Lloyds Register to offer OTG advanced … practices to optimize efficiency and uptime. Support financial close and reporting cycles by ensuring NetSuite configuration aligns with accounting and audit requirements. Assist in NetSuite upgrades, patches, and release management activities. Document processes, configurations, and user guides for ongoing knowledge management. Recommended to bring on board: Educational Attainment Bachelor's degree in information systems, Computer Science, Accounting, Business … preferred but not required). Professional Background Experienced NetSuite Administrator. Hands-on experience with NetSuite modules such as Financials, Procurement, Electronic Payment Files, Fixed Assets, Order-to-Cash, Dunning Management , Inventory, Tax Reporting/Submission, Intercompany Framework and CRM. Experience with NetSuite add-ons FastFour/Zone Reconcile and Zone Capture (preferred but not required) Experience in system customizations More ❯

together to reduce cyber enabled harm to UK citizens, businesses and HMRC from organised criminal networks using technology to fraudulently access customers devices and online accounts. Strategy and Business Management This key area underpins and brings together the vision, purpose, and insights of the Cybercrime team. It ensures the ambition, strategic direction and priorities for the teams Strategy are … set and actioned against HMRCs Strategy, the Risk Treatment Plan and Tactical priorities. Business Management fulfils a variety of roles and functions in support of the Senior Leadership Team and wider team, including, inbox/diary management, recruitment, change management, knowledge management, including training and corporate assurance. Technical Investigation The Technical Investigators use their specialist … skills in Digital Forensics, online log data analysis, malware analysis and knowledge of cyberspace and cybercriminals tactics working alongside investigators to identify and develop investigations from inception to producing technical evidence for court. They use this insight to enhance HMRCs capability to defend and investigate cybercrime attacks. Intelligence, Investigation & Operational Engagement This area of the team utilises a range More ❯

skills), we offer a comprehensive benefits package, including medical, dental, mental health, and vision coverage for you, your spouse/partner, and children. Your Impact As a Manager of Knowledge & Capabilities, you will be part of our Knowledge Management vertical within our Client Capabilities function. This team is dedicated to creating impact by ensuring that our firm … s best knowledge and capabilities are identified, codified, curated, shared, and delivered to clients. The vertical's scope includes: Knowledge & Capabilities Management: Designing and delivering state-of-the-art knowledge management infrastructure and services. You will report directly to the Senior Manager of Knowledge & Capabilities and the Director of the Firm Rewiring function. You … will collaborate with a global, cross-functional team, focusing on deploying and executing best-in-class Knowledge Management (KM) to ensure our K&C remains at the forefront, is easily accessible, and supported by the right enablers. Initially, you will focus on deploying next-generation KM in light of generative artificial intelligence. This involves supervising our Knowledge More ❯

and receptions. Work to ensure quality professional product, as well as delivery of all work within established time frames. Conduct client/prospective client research and analysis using library, knowledge management, and accounting resources. Display the confidence to share best practice learnings with colleagues and lawyers. Complete special projects as assigned Key Skills, Attributes and Experience Knowledge … when interacting with internal and external contacts. Comfortable establishing effective firmwide working relationships with individuals at all levels. Possess, and be willing to continue to develop, strong organizational, project management and problem solving skills. Able to work independently as well as as part of a team, and be flexible in approach. Previous experience in a law firm or professional … services environment is preferred. Must be able to demonstrate expectional organizational and time management skills, strong writing ability, and a great work ethic. Must have demonstrated experience working independently as well as within a cross-functional team in a professional services environment. Educated to degree level or equivalent. Experience with client facing activity desirable. At Reed Smith, we welcome More ❯

Corporate Resources and Business Improvement The Resources and Business Improvement directorate is led by Dianne Tramner It is responsible for: People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance & Assurance, Executive Support Team and leadership of all our shared services across the GLA Group. About the team The Information Governance & Assurance (IG&A) team supports the … its data, ensuring its integrity and security is paramount, supports the Authority in its compliance with legislation, to include Freedom of Information (FOI) requests, Environmental Information Regulations (EIR), records management, information security and data protection law. The team also provides assurance to the business that the information it holds is securely processed. There is the need to improve Knowledge and Information management strategy within the GLA to effectively and efficiently improve where and how we store information that is readily accessible and central to policy teams and projects. This will ensure that project delivery and management decisions run smoothly, with information stored in a structured manner and aligned to retention period. About the role The team More ❯

requires a strategic thinker with a proven track record in optimizing People Operations functions and a passion for leveraging data and technology to transform service delivery, process documentation, and knowledge management. This leader will focus on creating a unified employee experience, fostering a culture of innovation and continuous improvement. Key Responsibilities Strategic Planning and Implementation: Develop and execute a … teams and drive a cohesive employee experience. Enhancement of Self Service Capabilities: Use technology, data, and AI/ML to evolve our employee and manager self-service platforms. Change Management: Lead initiatives to ensure smooth adoption of new technologies and processes. Team Leadership: Manage and develop the HR Operations team to build a high-performing group delivering exceptional service. … Practices: Ensure HR policies and operations meet legal standards and industry best practices. Employee Relations: Oversee resolution of employee relations issues in partnership with the People Partnering team. Budget Management: Manage the HR operations budget effectively. Associate Experience: Lead initiatives to improve the overall employee experience and position Simply Business as an employer of choice. HR Technology: Oversee the More ❯

analysis and escalate bugs, enhancements, and outages to the appropriate internal teams. Monitor and drive regional support KPIs (e.g., SLA adherence, CSAT, article attachment rate). Maintain and improve knowledge base articles and internal documentation to support efficient case resolution. Contribute to the development and delivery of support training materials, particularly in support of PATH program efforts. Represent the … role with demonstrated ability to mentor peers or junior team members. Strong diagnostic, debugging, and root cause analysis skills. Excellent written and verbal communication skills in English. Familiarity with knowledge management and internal training best practices. Ability to prioritize and multitask in a fast-paced environment. Additional Salesforce certifications such as Advanced Administrator, Platform App Builder, Consultant (Sales …/Service), or Platform Developer I. Experience creating or contributing to training and enablement programs. Familiarity with SQL and SOQL for data troubleshooting and querying. Experience with property management systems (e.g., Yardi, MRI, Qube, etc.) is a plus. Comfort with video editing or e-learning content creation tools. Experience working with Salesforce, Zendesk, Jira, or other ticketing tools. InvestorFlow More ❯

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers, and consumers, worldwide. ZSers drive impact … new applications, Data Strategy has emerged as a key strategic initiative for many Life Science companies. The team advises clients on operating model, governance, data sourcing and generation, data management, value creation, technology enablement and compliance. In close collaboration with the Digital and Technology practice, we help diagnose and roadmap the data strategy journey, design, build and operate strategic … primary day-to-day project lead, manage multiple workstreams ensuring fulfillment of project objectives on-time and on-budget. Partner with the Senior Leadership team and assist in project management responsibility i.e., Project planning, staffing management, people growth, etc. Build relationships with client stakeholders and lead presentations related to project deliverables, brainstorming, discussions, status updates, etc. Manage and More ❯

Embrace your uniqueness-join us and be your best self! Think big and act bold-express your authentic self! Anaplan is seeking a tenacious Principal Solution Architect, Sales Performance Management (SPM) to join our Professional Services team in the UK. Your Impact As a Principal Solution Architect, you will be responsible for the successful delivery of Anaplan planning solutions … in strategic accounts. Your responsibilities include: Serving as the Architectural SME for large-scale Sales Performance Management implementations Collaborating with customer teams to transform and optimize business processes through the Anaplan Platform Translating existing solutions, spreadsheets, and business problems into sophisticated Anaplan multi-dimensional models Supporting scoping, estimations, and customer presentations as part of a Solution Sales process Assisting … with knowledge management, mentoring, and enablement across the Professional Services Teams Maintaining relationships across internal teams, customers, and partners Designing and leading development of data integration and migration solutions Supporting and overseeing UAT testing and deployment Preferred Skills Extensive experience implementing Sales Performance Management Solutions (Anaplan, SAP, Varicent, or similar) Domain expertise in Sales Performance Management More ❯

Our Client is a Global organisation who are looking to recruit a candidate with experience as a Sales Operation Administrator. You will have experience of working vendors and vendor management, negotiating food contracts in commodities trading particularly trading of grain. For this position the Client would like to meet candidates with at least 5 to 10 years experience. Key … issues. To manage and optimize business processes of LDNPA, working with the relevant sales staff, administrative staff, corporate departments including LPC, logistics division, accounting & finance etc. To impart her knowledge and experience of internal systems such as ECC, SAP module, PRISM, STC, MGM etc. to other administrative staff to improve operational efficiency and accuracy. To educate new administrative staff … and junior administrative staff As a senior staff in the department to show leadership and improve teamwork. Archive information management of LDNPA, including archives and records management in case of an internal audit to ensure knowledge management and transfer among the department members To manage LDNPA’s administrative tasks (booking of hotels and transport, conference arrangements More ❯

Professional Support Lawyer - Dispute Resolution Department: Knowledge Management Employment Type: Permanent Location: Jersey/Guernsey/London Description To produce and manage British Virgin Islands, precedents, knowhow and client briefings for the Firm's British Virgin Islands Dispute Resolution ( DR ) service line. To assist with the dissemination of legal and regulatory changes to fee earners. To actively contribute … to the wider DR service line, collaborating across jurisdictions to share best practices, align Knowledge Management ( KM ) initiatives/strategies, and support the development of cross-border resources. To support the drive for KM to improve client service and to give the firm a competitive advantage through ongoing continuous improvement, leveraging technology - including AI, automation tools and other … digital innovations to enhance efficiency, streamline workflows and optimise not only document production but also knowledge capture, retrieval and delivery. To utilise KM linked data points and analytics to drive informed decision-making, identify emerging priorities, and strategically focus KM efforts where they will deliver the greatest impact. This includes working in conjunction with other business service teams to More ❯

Your mission As a Sales Enablement Specialist, you will play a pivotal role in empowering our sales teams by equipping them with the training, resources, and knowledge needed to drive revenue growth. You will own the end-to-end onboarding experience for new hires, ensuring they ramp up quickly and effectively. In this role, you will be responsible for … building and maintaining a structured, searchable knowledge base, ensuring that sales teams have quick access to critical information. You will develop and deliver engaging enablement programs, including product training, and sales playbooks that enhance messaging consistency and product knowledge. You will continuously measure and optimise enablement effectiveness, using data-driven insights and stakeholder feedback to refine programs. By collaborating … time. Own the end-to-end onboarding program, includinglogistics, scheduling, content creation,deliveryand measurement. Act as the first point of contact for new hires, setting them up for success. Knowledge Management: Perform a comprehensive audit of all existing enablement content andidentifygaps, redundancies, and outdated materials. Develop a structured, searchable knowledge base that enables teams to find critical More ❯

your functional area, collaborating across geographies and business units to deliver consistent and scalable solutions. This role requires a mix of strategic leadership, solution design expertise, and strong people management skills to grow and develop a high-performing team. In your role as practice area lead, you will be responsible for ensuring that EX3 is enabled to deliver high … to ensure solutions are designed around client needs. Act as the key escalation point for complex delivery challenges within your area. Ensure alignment with overall business and client objectives. Knowledge Management and Documentation Establish and maintain functional documentation aligned with the company methodology. Ensure consistent use of templates and best practices across all project teams. Sales Support and … of experience in solution design and delivery within SAP or related functional areas. Proven experience in leading and developing teams in a consulting or solution delivery environment. Deep functional knowledge of SAP and non-SAP platforms relevant to your practice area. Strong experience in global project delivery and complex solution management. Experience working with senior stakeholders and influencing strategic More ❯

through world-class enablement and education. You will also lead the development of AI-powered sales enablement tools and self-service customer portals that streamline access to documentation and knowledge across the legal tech ecosystem. You will work closely with customers, internal teams, and the wider legal tech market to surface insights from customer and market signals, inform strategic … Build content libraries and dynamic enablement platforms that support sales productivity, accelerate onboarding, and improve win rates. Collaborate with revenue teams to ensure alignment of training and messaging Customer Knowledge Portals & Self-Service Develop AI-enhanced customer portals for product documentation and knowledge management in collaboration with engineering and CX teams. Implement taxonomy and content architecture strategies … bias for data-driven decision-making and iterative improvement. Bonus Qualifications Experience in legal tech or adjacent domains (e.g., legal research, CLM, eDiscovery, legal ops). Background in product management, technical marketing, or strategy consulting. Top of Form About Morae: Morae is a dynamic, high-growth organization that provides an integrated suite of solutions to corporate law departments and More ❯

your functional area, collaborating across geographies and business units to deliver consistent and scalable solutions. This role requires a mix of strategic leadership, solution design expertise, and strong people management skills to grow and develop a high-performing team. In your role as practice area lead, you will be responsible for ensuring that EX3 is enabled to deliver high … to ensure solutions are designed around client needs. Act as the key escalation point for complex delivery challenges within your area. Ensure alignment with overall business and client objectives. Knowledge Management and Documentation Establish and maintain functional documentation aligned with the company methodology. Ensure consistent use of templates and best practices across all project teams. Sales Support and … of experience in solution design and delivery within SAP or related functional areas. Proven experience in leading and developing teams in a consulting or solution delivery environment. Deep functional knowledge of SAP and non-SAP platforms relevant to your practice area. Strong experience in global project delivery and complex solution management. Experience working with senior stakeholders and influencing strategic More ❯

. Operational Effectiveness: Review and refine the operational effectiveness of the global business, ensuring processes, tools, and reporting enable the most effective and efficient delivery of agreed services. 4. Knowledge Management: Define and implement a Global Knowledge Management process. 5. Capacity Planning: Develop and implement a standardized global capacity planning model to ensure consistent resource and More ❯