1 to 25 of 88 Service Management Jobs in the North East

Join to apply for the Service Manager role at BBC 2 days ago Be among the first 25 applicants Join to apply for the Service Manager role at BBC JOB DETAILS BAND: E DEPARTMENT: Product Engineering & Data, Enablement Dev Operations SALARY: £75,000-£82,000 depending on relevant … of the discussion at offer stage. PURPOSE OF THE ROLE WHY JOIN THE TEAM The BBC Dev Operations function is looking to appoint a Service Management Manager to play a key leadership role in maintaining service quality of the BBC’s audience facing digital products and best … in-class engineering culture. Service Availability and Quality is at the heart of everything we do. Our aim is to provide a quality experience for our users by building solid processes and following most appropriate best practice to remove friction and prevent problems from occurring. The Service Management More ❯

further information on the Corporate hub locations here. Job Summary You will be working in the Digital Channels directorate supporting and leading on Live Service for DWP strategic products and services such as Outbound Notifications, Bulk Print, Enterprise Document Repository. As a Senior IT Service Manager, you are … responsible for ensuring value and quality is achieved for the end-to-end technology solution, support service and/or user experience of a digital Product/Service. You are responsible for defining and managing mechanisms such as service level agreements (SLAs) and operational level agreements (OLAs) to … all relevant functions. Manage the contractual delivery between Digital and third-party suppliers, monitoring compliance against SLAs and OLAs, through regular performance reporting, monitoring service level infractions, trend and forecasting analyses and developing new SLAs and metrics to inform service demand and quality. You drive analysis and resolution More ❯

smarter, faster, and at scale. As we expand into the US and target mid-sized and larger clients, we’re investing in maturing our service management and customer success capabilities. We’re looking for a Service Desk and Change Manager to build our IT service operations … bringing ITIL best practice to life in a fast-paced, customer-first environment. You'll oversee incident, problem, change, and knowledge management, while ensuring service delivery meets SLAs and supports our growth. Working closely with our Senior Manager – Service Delivery and Customer Success, you’ll help build … scalable processes, drive continuous improvement, and support customers across UK and North American time zones. This role suits someone who combines hands-on service management experience with a sharp eye for process, a passion for great customer service, and the drive to help a scaling business go More ❯

smarter, faster, and at scale. As we expand into the US and target mid-sized and larger clients, we’re investing in maturing our service management and customer success capabilities. We’re looking for a Service Desk and Change Manager to build our IT service operations … bringing ITIL best practice to life in a fast-paced, customer-first environment. You'll oversee incident, problem, change, and knowledge management, while ensuring service delivery meets SLAs and supports our growth. Working closely with our Senior Manager – Service Delivery and Customer Success, you’ll help build … scalable processes, drive continuous improvement, and support customers across UK and North American time zones. This role suits someone who combines hands-on service management experience with a sharp eye for process, a passion for great customer service, and the drive to help a scaling business go More ❯

smarter, faster, and at scale. As we expand into the US and target mid-sized and larger clients, we’re investing in maturing our service management and customer success capabilities. We’re looking for a Service Desk and Change Manager to build our IT service operations … bringing ITIL best practice to life in a fast-paced, customer-first environment. You'll oversee incident, problem, change, and knowledge management, while ensuring service delivery meets SLAs and supports our growth. Working closely with our Senior Manager – Service Delivery and Customer Success, you’ll help build … scalable processes, drive continuous improvement, and support customers across UK and North American time zones. This role suits someone who combines hands-on service management experience with a sharp eye for process, a passion for great customer service, and the drive to help a scaling business go More ❯

Strategy team to deliver a complex Digital, Data and Technology (DDaT) agenda. You'll inspire a team including Delivery Consultants and Governance and IT Service Management Specialists to drive efficiencies, champion continuous improvement and robust governance controls to monitor and manage deliverables and services. Leading DDaT strategy creation … take place in Newcastle on 9th and 11th July. What Do We Offer 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidays. Excellent pension, 23.7% employer contribution. Flexible working. Active wellbeing and inclusion networks NHS … strategy. Maximise and optimise performance services to deliver strategy, establishing and maintaining appropriate financial and commercial governance and controls. Collaboratively develop robust internal performance management systems which enable NHSBSA to adhere to or exceed strategic plans. Major policy interpretation, implementation and policy/service development impacting organisation wide. More ❯

type: Part Time 12 Month FTC salary c£42,000 pro-rated at c£25,000 based on 21 hours per week plus civil service employer pension contribution of 28%. Higher ranges may be available for exceptional candidates. Location: Newcastle Hours: Due to the nature of the role … s Newcastle office. They will report to the DS Business & Commercial Manager, with the role including elements of wider asset, license, contract and supplier management as appropriate within the team. The post includes responsibility for: Project Management •[within the NAO Newcastle office] ensuring sufficient IT assets and consumables … business and technical architects, designers and analysts to ensure projects adhere to standards. •[within the NAO Newcastle office] managing all wider local Digital Services service provision, including meeting room operations, computer room operations, engineer & supplier liaison, and local contract management •Working closely with the DS Service Management More ❯

DWP Digital Newcastle Upon Tyne, England, United Kingdom Join or sign in to find your next job Join to apply for the IT Service Manager role at DWP Digital DWP Digital Newcastle Upon Tyne, England, United Kingdom 4 days ago Be among the first 25 applicants Join to apply … for the IT Service Manager role at DWP Digital Get AI-powered advice on this job and more exclusive features. This range is provided by DWP Digital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Job … title: IT Service Manager Location: Newcastle-upon-Tyne, United Kingdom Do you enjoy working in a fast-paced IT Service Management environment, continually looking to evolve? In DWP our IT Service Managers take on a range of key service management duties, managing and resolving More ❯

more, great pension schemes and a number of health and wellbeing initiatives to support you. Closing Date: 18 May 2025 About Us Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning and research at our university. We are committed to … our people. Your contribution will help shape the future of education and contribute to ground-breaking projects through IT innovation. The Role The IT Service Manager is responsible for managing the delivery and performance of IT services to meet our objectives. This includes monitoring the delivery of services, implementing … and offers a variety of attractive benefits including hybrid working. About you: We are looking for applicants who can demonstrate the following essential qualities: Service Level Management: Owning the Service Delivery lifecycle, ensuring that IT services meet service level agreements (SLAs), key performance indicators (KPIs), and More ❯

the teams objectives and supporting new initiatives. The Intermediaries Office, Senior Administrator will work closely with colleagues across the Intermediary Channel, Client Facing Business Management, Regional Business Managers and Senior Business Managers. The role holder will provide operational support and be able to gain a deep understanding of Intermediary … from vendors and platforms or internal from the Intermediaries Business. Operate in a culture of continuous improvement within the team. Regular engagement and stakeholder management with business partners/teams to identify and deliver programmes of work including written updates such as monthly management meeting packs. Arrange the … forums, as and when required. Representing Intermediaries in change projects/working groups and business implementation readiness groups/forums. Regular engagement/stakeholder management with business partners/teams, such as IT, Change, Finance, Marketing, Business Management, Operations and others to identify, direct and deliver programmes of More ❯

can be hybrid from our Hartlepool or Chippenham Office. Responsibilities Develop and own the end-to-end process & delivery within NEC for Major Incident Management The ability to lead and develop a cohesive team split across multiple geographic locations and to manage people effectively. This includes the ability to … Ensuring the team is performant and skilled to the appropriate level Allocation of work within the team Support bid responses and the development of service offerings with the business stakeholders Be involved in maintaining compliance through preparation and attendance at internal and external audits particularly ISO 20000 audits. Reviewing … and verifying that all documentation is moderated and accurately updated in accordance with document management requirements Awareness of the business priorities, objectives and drivers to implement continual service improvement strategies Work very closely with other process managers to ensure a full ITIL aligned end to end service More ❯

can be hybrid from our Hartlepool or Chippenham Office. Responsibilities Develop and own the end-to-end process & delivery within NEC for Major Incident Management The ability to lead and develop a cohesive team split across multiple geographic locations and to manage people effectively. This includes the ability to … Ensuring the team is performant and skilled to the appropriate level Allocation of work within the team Support bid responses and the development of service offerings with the business stakeholders Be involved in maintaining compliance through preparation and attendance at internal and external audits particularly ISO 20000 audits. Reviewing … and verifying that all documentation is moderated and accurately updated in accordance with document management requirements Awareness of the business priorities, objectives and drivers to implement continual service improvement strategies Work very closely with other process managers to ensure a full ITIL aligned end to end service More ❯

Social network you want to login/join with: IT Service Manager - SC Cleared, newcastle-upon-tyne, tyne and wear col-narrow-left Client: Fimatix Location: newcastle-upon-tyne, tyne and wear, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted … basis.This contract role is INSIDE IR35 and requires you to have current SC Clearance. We are seeking a talented, results-driven, and versatile IT Service Management professional with extensive experience in service design, transition, and implementation across both physical and virtual environments. The ideal candidate is dynamic … and enthusiastic approach to delivering complex IT services in fast-paced, enterprise-scale environments.The candidate will have at least 5+ years’ experience leading IT service management. This role requires a high level of stakeholder management, the ability to translate a set of data requirements into principles, capabilities and More ❯

can be hybrid from our Hartlepool or Chippenham Office. Responsibilities Develop and own the end-to-end process & delivery within NEC for Major Incident Management Lead and develop a cohesive team across multiple locations, coaching and developing team members Monitor and review team and process performance using KPIs and … and IT strategy Ensure the team is skilled and performing at the appropriate level Allocate work within the team Support bid responses and develop service offerings with stakeholders Maintain compliance through internal and external audits, including ISO 20000 Ensure documentation is accurate and up-to-date per document management standards Implement continual service improvement strategies based on business priorities Collaborate with other process managers to ensure a full ITIL-aligned service Build and maintain relationships with internal and third-party organizations Ensure adherence to contractual SLAs Provide Major Incident reports as required Communicate effectively at technical More ❯

Strategy team to deliver a complex Digital, Data, and Technology (DDaT) agenda. You will inspire a team including Delivery Consultants and Governance and IT Service Management Specialists to improve efficiencies, champion continuous improvement, and enforce robust governance controls to monitor and manage deliverables and services. Leading DDaT strategy … services. Responsibilities include providing strategic leadership to a department of DDaT professionals, maximizing and optimizing performance, establishing financial and commercial governance, developing internal performance management systems, interpreting and implementing policies, overseeing service delivery governance, managing stakeholder relationships, leading IT service management following ITIL best practices, developing … service insights from complex data, and leading large-scale change and transformation initiatives. See the attached job description for full responsibilities. About us The NHS Business Services Authority (NHSBSA) manages vital NHS services such as the NHS Pension scheme and prescription payments, impacting millions of lives. We prioritize customer More ❯

can be hybrid from our Hartlepool or Chippenham Office. Responsibilities Develop and own the end-to-end process & delivery within NEC for Major Incident Management Lead and develop a cohesive team across multiple locations, coaching and developing team members Monitor performance using KPIs and CSFs, ensuring alignment with business … IT strategy Ensure the team is skilled and performing at the appropriate level Allocate work within the team effectively Support bid responses and develop service offerings with stakeholders Maintain compliance through audits, including ISO 20000 Review and verify documentation accuracy and updates Implement continual service improvement strategies aligned … with business priorities Collaborate with process managers to ensure an end-to-end ITIL aligned service Build and maintain relationships with internal and third-party organizations Ensure adherence to SLAs and provide Major Incident reports as required Communicate effectively at technical and stakeholder levels Apply ITIL Major Incident management More ❯

Social network you want to login/join with: SAP Service Delivery Manager - Location Flexible, newcastle-upon-tyne, tyne and wear col-narrow-left Client: retailsolutions UK Location: newcastle-upon-tyne, tyne and wear, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views … Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Job Title: SAP Service Delivery Manager Location: UK Nationwide Department: SAP Application Management Services Reports To: Head of Support Employment Type: Full-Time Job Overview: We are seeking a skilled and experienced SAP Service Delivery Manager to lead … the delivery and support of SAP systems and services across our customer base. This role ensures high-quality service delivery, operational efficiency, and alignment of SAP solutions with customers business objectives. The ideal candidate will have a strong background in SAP modules, ITIL-based service management, and More ❯

growth, and evolution. Role & Responsibilities Provide daily IT support to end users. Respond to all end user inquiries via phone, direct contact, and IT service management tools. Manage incident and service request processes using our IT service management system. Coordinate critical incident responses to minimize … Coordinate with global cross-functional teams to standardize and optimize support efforts. Collaborate with teams to support and improve IT services. Participate in problem management and IT knowledge sharing. Contribute to IT projects based on business needs. Participate in an on-call rotation. Qualifications and Experience Strong understanding of … end-user peripherals and IT Service Management frameworks and methodologies. Excellent problem-solving and analytical skills. Proficiency in stakeholder management and effective communication. Ability to work independently and manage multiple initiatives. Effective written and oral communication skills. Excellent customer service skills. Bachelor’s degree in Computer More ❯

Social network you want to login/join with: Service Transition Manager, newcastle-upon-tyne, tyne and wear col-narrow-left Client: Roc Technologies Location: newcastle-upon-tyne, tyne and wear, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 06.06.2025 … Expiry Date: 21.07.2025 col-wide Job Description: Service Transition Manager, Newbury , hybrid working Roc Technologies is seeking an experienced, driven, and commercially minded leader to join our Leadership Team as Service Transition Manager. In this pivotal role, you will be responsible for leading the design and transition of … Services, collaborating closely with Sales, Solutions Architecture, and Delivery teams. You will also take ownership of the development and implementation of Roc’s Managed Service and Transition Framework, ensuring consistency, scalability, and operational excellence. This is an ideal role for a service management professional with deep ITIL More ❯

can be hybrid from our Hartlepool or Chippenham Office. Responsibilities Develop and own the end-to-end process & delivery within NEC for Major Incident Management Lead and develop a cohesive team across multiple locations, coaching and managing effectively Monitor team performance using KPIs and CSFs to meet business needs … align with IT strategy Ensure team performance and skills are maintained at appropriate levels Allocate work within the team Support bid responses and develop service offerings with stakeholders Maintain compliance through audits, including ISO 20000 Verify documentation accuracy and adherence to document management standards Implement continual service … resolver teams Ensure adherence to SLAs and provide Major Incident reports as required Communicate effectively at technical and stakeholder levels Apply ITIL Major Incident management techniques Plan short-term team actions and manage time effectively Understand industry standards and service management best practices Influence stakeholders through strong More ❯

Join to apply for the IT Analyst - Service Desk role at Mott MacDonald Join to apply for the IT Analyst - Service Desk role at Mott MacDonald Get AI-powered advice on this job and more exclusive features. Location/s: Newcastle Recruiter contact: Laura Kennedy Hiring manager contact … Katy Bassarab Mott MacDonald Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. Location/s: Newcastle Relocation supported: Not supported, but internal applications are welcome Recruiter contact: Laura Kennedy Hiring manager contact: Katy Bassarab … Mott MacDonald Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we More ❯

Social network you want to login/join with: Service Design and Transition Manager, newcastle-upon-tyne, tyne and wear col-narrow-left Client: Capgemini Location: newcastle-upon-tyne, tyne and wear, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted … 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Service Design and Transition Manager (Manchester, UK) Hybrid work: 2 days a week in office Get The Future You Want! Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like … world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role We are seeking a talented Service Design and Transition Manager to join our team at Capgemini Financial Services. As a Service Design and Transition Manager, you will be responsible More ❯

Lead IT Service Manager: Pay up to £72,664, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance. Our Children's Platform Enablement Team are hiring an IT Service Manager to lead live support across all of our products and services. You'll … community and Product Owners to ensure cohesive maintenance and security of our services. You'll be a role model, exemplifying best practices in IT service management with a strong focus on operational stability, robustness, resilience, availability, and quality. You'll be the primary escalation point for business and … supplier stakeholders, ensuring high-level service satisfaction and addressing any issues promptly. You will be part of the Children's Platforms Senior Leadership Team. DWP. Digital with Purpose. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly More ❯

IT Asset Manager (Hardware/HAM) - Newcastle/hybrid Skills/experience: Extensive experience in managing IT hardware asset management processes and operational tasks. Proficient in utilising ServiceNow, with a strong focus on Hardware Asset Management and related modules. Skilled in automating IT asset lifecycle processes using ServiceNow … to enhance efficiency and minimise manual efforts. In-depth knowledge of IT Service Management practices, including Configuration Management Database (CMDB) and its integration with the IT Asset Management processes. Competent in monitoring and analysing trends in IT asset usage and expenditure. Proven ability to identify and … implement cost-saving measures and asset optimisation strategies. Experienced in managing billing and budgeting processes. Desirable: Certifications in IT Asset Management or related fields. Excellent analytical and problem-solving skills. Familiarity with Agile and Scrum methodologies. Experience in developing and maturing IT documentation. Strong communication and interpersonal skills. Skills More ❯

IT Asset Manager (Hardware/HAM) - Newcastle/hybrid Skills/experience: Extensive experience in managing IT hardware asset management processes and operational tasks. Proficient in utilising ServiceNow, with a strong focus on Hardware Asset Management and related modules. Skilled in automating IT asset lifecycle processes using ServiceNow … to enhance efficiency and minimise manual efforts. In-depth knowledge of IT Service Management practices, including Configuration Management Database (CMDB) and its integration with the IT Asset Management processes. Competent in monitoring and analysing trends in IT asset usage and expenditure. Proven ability to identify and … implement cost-saving measures and asset optimisation strategies. Experienced in managing billing and budgeting processes. Desirable: Certifications in IT Asset Management or related fields. Excellent analytical and problem-solving skills. Familiarity with Agile and Scrum methodologies. Experience in developing and maturing IT documentation. Strong communication and interpersonal skills. Skills More ❯