Help Desk Analyst Jobs in England

Help Desk Analyst
UK > England

The median Help Desk Analyst salary in England is £27,500 per year, according to job vacancies posted during the 6 months leading to 24 June 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
24 Jun 2025
Same period 2024 Same period 2023
Rank 614 734 792
Rank change year-on-year +120 +58 +301
Permanent jobs requiring a Help Desk Analyst 63 115 91
As % of all permanent jobs advertised in England 0.13% 0.12% 0.11%
As % of the Job Titles category 0.14% 0.13% 0.12%
Number of salaries quoted 57 101 75
10th Percentile £24,125 £20,500 £21,250
25th Percentile £26,000 £22,000 £22,750
Median annual salary (50th Percentile) £27,500 £26,500 £27,500
Median % change year-on-year +3.77% -3.64% -
75th Percentile £30,250 £28,750 £33,750
90th Percentile £32,500 £33,250 £36,900
UK median annual salary £27,500 £26,500 £27,000
% change year-on-year +3.77% -1.85% -0.92%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 44,909 90,939 73,352
% of permanent jobs with a recognized job title 90.44% 94.66% 91.11%
Number of salaries quoted 24,155 66,236 48,718
10th Percentile £28,000 £28,500 £32,500
25th Percentile £39,500 £38,500 £45,000
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,886 £70,000 £81,250
90th Percentile £96,250 £90,000 £100,000
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

Help Desk Analyst
Job Vacancy Trend in England

Job postings that featured Help Desk Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Help Desk Analyst in England

Help Desk Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Help Desk Analyst in England.

Salary trend for Help Desk Analyst in England

Help Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Help Desk Analyst in England over the 6 months to 24 June 2025.

Salary histogram for Help Desk Analyst in England

Help Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the England region over the 6 months to 24 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Yorkshire +72 24 £28,000 +33.33% 1
North of England +59 24 £28,000 +33.33% 1
Midlands +66 15 £26,250 -0.94% 3
London +110 11 £27,500 -6.78% 10
South East +61 9 £30,000 +25.00% 4
East Midlands +58 9 £27,500 +3.77%
West Midlands +54 6 £24,000 -3.03% 3
South West +112 4 £25,250 +7.45% 1
Help Desk Analyst
UK

Help Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 24 June 2025, Help Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Help Desk Analyst in the job title.

1 48 (76.19%) Microsoft 365
2 39 (61.90%) Social Skills
3 37 (58.73%) Windows
4 30 (47.62%) Problem-Solving
5 29 (46.03%) Microsoft
6 28 (44.44%) Active Directory
7 25 (39.68%) Customer Service
8 20 (31.75%) Azure
9 15 (23.81%) Windows Server
9 15 (23.81%) ITIL
10 13 (20.63%) VoIP
11 11 (17.46%) Analytical Skills
12 9 (14.29%) Windows 10
12 9 (14.29%) Google Workspace
12 9 (14.29%) SLA
13 8 (12.70%) A+ Certification
13 8 (12.70%) Telecoms
13 8 (12.70%) Google
13 8 (12.70%) Cybersecurity
13 8 (12.70%) Entra ID
13 8 (12.70%) Remote Monitoring and Management
14 7 (11.11%) ITSM
14 7 (11.11%) Service Delivery
14 7 (11.11%) SharePoint
15 6 (9.52%) Firewall
15 6 (9.52%) Android
15 6 (9.52%) Apple iOS
16 5 (7.94%) Inclusion and Diversity
16 5 (7.94%) Onboarding
16 5 (7.94%) Collaborative Culture

Help Desk Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (11.11%) SharePoint
2 2 (3.17%) IBM Notes
3 1 (1.59%) Microsoft Exchange
Applications
1 3 (4.76%) Microsoft Office
Business Applications
1 5 (7.94%) SAP Business One
2 1 (1.59%) assyst
Cloud Services
1 48 (76.19%) Microsoft 365
2 20 (31.75%) Azure
3 9 (14.29%) Google Workspace
4 8 (12.70%) Entra ID
5 2 (3.17%) AWS
5 2 (3.17%) Azure Sentinel
5 2 (3.17%) Dropbox
5 2 (3.17%) Mimecast
5 2 (3.17%) OneDrive
Communications & Networking
1 13 (20.63%) VoIP
2 6 (9.52%) Firewall
3 3 (4.76%) DNS
4 2 (3.17%) IPv4
5 1 (1.59%) Cisco IOS
5 1 (1.59%) LAN
5 1 (1.59%) TCP/IP
5 1 (1.59%) Wi-Fi
5 1 (1.59%) Wireless
Development Applications
1 1 (1.59%) JIRA
General
1 39 (61.90%) Social Skills
2 11 (17.46%) Analytical Skills
3 8 (12.70%) Telecoms
4 5 (7.94%) Inclusion and Diversity
4 5 (7.94%) Retail
5 3 (4.76%) Finance
6 1 (1.59%) Law
6 1 (1.59%) Public Sector
Miscellaneous
1 5 (7.94%) Onboarding
2 4 (6.35%) Driving Licence
3 2 (3.17%) Data Centre
4 1 (1.59%) iPhone
Operating Systems
1 37 (58.73%) Windows
2 15 (23.81%) Windows Server
3 9 (14.29%) Windows 10
4 6 (9.52%) Android
4 6 (9.52%) Apple iOS
5 2 (3.17%) Mac OS
6 1 (1.59%) Linux
6 1 (1.59%) Mac OS X
Processes & Methodologies
1 30 (47.62%) Problem-Solving
2 25 (39.68%) Customer Service
3 15 (23.81%) ITIL
4 8 (12.70%) Cybersecurity
4 8 (12.70%) Remote Monitoring and Management
5 7 (11.11%) ITSM
5 7 (11.11%) Service Delivery
6 5 (7.94%) Collaborative Culture
7 3 (4.76%) Asset Management
7 3 (4.76%) Change Management
7 3 (4.76%) Content Management
8 2 (3.17%) Continuous Improvement
8 2 (3.17%) Email Filtering
8 2 (3.17%) Information Security
8 2 (3.17%) Kalman Filter
8 2 (3.17%) Knowledge Management
8 2 (3.17%) Mobile Device Management
8 2 (3.17%) Multi-Factor Authentication
8 2 (3.17%) Proactive Monitoring
8 2 (3.17%) Two-Factor Authentication
Programming Languages
1 4 (6.35%) SQL
2 1 (1.59%) Python
Qualifications
1 8 (12.70%) A+ Certification
2 4 (6.35%) Network+ Certification
3 3 (4.76%) Cisco Certification
3 3 (4.76%) MCSA
3 3 (4.76%) Microsoft Certification
4 2 (3.17%) CCNA
4 2 (3.17%) Degree
4 2 (3.17%) MCSE
5 1 (1.59%) CCNP
Quality Assurance & Compliance
1 9 (14.29%) SLA
System Software
1 28 (44.44%) Active Directory
2 2 (3.17%) BitLocker
2 2 (3.17%) Hyper-V
2 2 (3.17%) Virtual Machines
Systems Management
1 2 (3.17%) Jamf Pro
1 2 (3.17%) Microsoft Intune
Vendors
1 29 (46.03%) Microsoft
2 8 (12.70%) Google
3 5 (7.94%) Apple
3 5 (7.94%) Salesforce
3 5 (7.94%) SAP
3 5 (7.94%) Sun
4 4 (6.35%) ServiceNow
5 2 (3.17%) ConnectWise
5 2 (3.17%) Lotus
5 2 (3.17%) Oracle
5 2 (3.17%) Proofpoint
5 2 (3.17%) Webroot
6 1 (1.59%) Cisco
6 1 (1.59%) Citrix
6 1 (1.59%) Freshdesk
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