Service Desk Support Analyst Jobs in England

Service Desk Support Analyst
UK > England

The median Service Desk Support Analyst salary in England is £28,750 per year, according to job vacancies posted during the 6 months leading to 29 June 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
29 Jun 2025
Same period 2024 Same period 2023
Rank 663 818 815
Rank change year-on-year +155 -3 +262
Permanent jobs requiring a Service Desk Support Analyst 24 46 60
As % of all permanent jobs advertised in England 0.048% 0.049% 0.075%
As % of the Job Titles category 0.053% 0.052% 0.082%
Number of salaries quoted 24 45 57
10th Percentile £25,500 £21,000 £22,500
25th Percentile £25,688 £23,750 £23,500
Median annual salary (50th Percentile) £28,750 £26,000 £32,000
Median % change year-on-year +10.58% -18.75% +18.52%
75th Percentile £37,000 £30,000 £35,750
90th Percentile £42,625 £33,900 £38,300
UK median annual salary £30,000 £26,000 £31,500
% change year-on-year +15.38% -17.46% +21.15%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 45,590 89,194 72,754
% of permanent jobs with a recognized job title 90.34% 94.66% 91.11%
Number of salaries quoted 24,805 64,795 48,538
10th Percentile £28,000 £28,500 £32,500
25th Percentile £39,000 £38,572 £45,000
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,750 £70,250 £81,250
90th Percentile £95,000 £90,000 £100,000
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

Service Desk Support Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Support Analyst in England

Service Desk Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Support Analyst in England.

Salary trend for Service Desk Support Analyst in England

Service Desk Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Support Analyst in England over the 6 months to 29 June 2025.

Salary histogram for Service Desk Support Analyst in England

Service Desk Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Support Analyst within the England region over the 6 months to 29 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +102 11 £35,000 +1.45% 2
North of England +43 6 £27,500 +12.24% 2
Midlands +85 5 £26,000 -3.70%
Yorkshire +51 5 £27,500 +12.24%
East Midlands +50 5 £26,000 -3.70%
South East +81 2 £36,250 +39.42% 1
North West +15 1 £26,500 +26.19% 2
Service Desk Support Analyst
UK

Service Desk Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 29 June 2025, Service Desk Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Support Analyst in the job title.

1 17 (70.83%) Windows
2 15 (62.50%) Social Skills
3 12 (50.00%) Active Directory
4 11 (45.83%) ITIL
5 10 (41.67%) Law
5 10 (41.67%) Microsoft 365
6 9 (37.50%) Customer Service
7 8 (33.33%) Problem-Solving
7 8 (33.33%) Windows Server
7 8 (33.33%) ITSM
7 8 (33.33%) Microsoft
8 7 (29.17%) SLA
9 6 (25.00%) Microsoft Office
9 6 (25.00%) Windows 10
9 6 (25.00%) ServiceNow
10 5 (20.83%) Change Management
11 4 (16.67%) Citrix
11 4 (16.67%) SharePoint
12 3 (12.50%) LAN
12 3 (12.50%) TCP/IP
12 3 (12.50%) Wireless
12 3 (12.50%) Thin Client
12 3 (12.50%) Service Management
12 3 (12.50%) XenApp
12 3 (12.50%) iPhone
12 3 (12.50%) Fat Client
12 3 (12.50%) OneDrive
12 3 (12.50%) Mimecast
13 2 (8.33%) Degree
13 2 (8.33%) Azure

Service Desk Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (16.67%) SharePoint
Applications
1 6 (25.00%) Microsoft Office
2 2 (8.33%) Microsoft PowerPoint
Business Applications
1 1 (4.17%) assyst
Cloud Services
1 10 (41.67%) Microsoft 365
2 3 (12.50%) Mimecast
2 3 (12.50%) OneDrive
3 2 (8.33%) Azure
4 1 (4.17%) Entra ID
Communications & Networking
1 3 (12.50%) LAN
1 3 (12.50%) TCP/IP
1 3 (12.50%) Wireless
General
1 15 (62.50%) Social Skills
2 10 (41.67%) Law
3 2 (8.33%) Analytical Skills
3 2 (8.33%) Finance
3 2 (8.33%) Legal
Miscellaneous
1 3 (12.50%) Fat Client
1 3 (12.50%) iPhone
1 3 (12.50%) Thin Client
2 1 (4.17%) Video Conferencing
Operating Systems
1 17 (70.83%) Windows
2 8 (33.33%) Windows Server
3 6 (25.00%) Windows 10
Processes & Methodologies
1 11 (45.83%) ITIL
2 9 (37.50%) Customer Service
3 8 (33.33%) ITSM
3 8 (33.33%) Problem-Solving
4 5 (20.83%) Change Management
5 3 (12.50%) Service Management
6 2 (8.33%) Document Management
7 1 (4.17%) Application Packaging
7 1 (4.17%) CRM
7 1 (4.17%) Proactive Monitoring
7 1 (4.17%) Service Desk Management
Qualifications
1 2 (8.33%) Degree
2 1 (4.17%) ITIL Certification
Quality Assurance & Compliance
1 7 (29.17%) SLA
System Software
1 12 (50.00%) Active Directory
2 3 (12.50%) XenApp
Systems Management
1 2 (8.33%) Microsoft Intune
2 1 (4.17%) Jamf Pro
2 1 (4.17%) SCCM
Vendors
1 8 (33.33%) Microsoft
2 6 (25.00%) ServiceNow
3 4 (16.67%) Citrix
4 1 (4.17%) iManage
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