2nd Line Support Analyst Jobs in the North of England

Second Line Support Analyst
England > North of England

The median Second Line Support Analyst salary in the North of England is £30,500 per year, according to job vacancies posted during the 6 months leading to 16 June 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
16 Jun 2025
Same period 2024 Same period 2023
Rank 302 384 407
Rank change year-on-year +82 +23 +13
Permanent jobs requiring a 2nd Line Support Analyst 37 22 12
As % of all permanent jobs advertised in the North of England 0.31% 0.11% 0.077%
As % of the Job Titles category 0.35% 0.11% 0.087%
Number of salaries quoted 37 18 10
10th Percentile £25,800 £27,050 £28,500
25th Percentile £26,750 £28,750 £30,125
Median annual salary (50th Percentile) £30,500 £30,500 £32,500
Median % change year-on-year - -6.15% +22.64%
75th Percentile £35,250 £33,750 £34,125
90th Percentile £36,450 £37,250 £34,550
England median annual salary £30,500 £34,500 £31,000
% change year-on-year -11.59% +11.29% +3.33%

All Permanent IT Job Vacancies
North of England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North of England with a recognized job title 10,572 19,337 13,835
% of permanent jobs with a recognized job title 89.28% 94.98% 89.27%
Number of salaries quoted 5,538 14,519 7,914
10th Percentile £25,084 £27,000 £30,500
25th Percentile £33,750 £36,250 £40,000
Median annual salary (50th Percentile) £50,000 £50,000 £54,000
Median % change year-on-year - -7.41% +8.00%
75th Percentile £62,500 £65,000 £69,136
90th Percentile £77,500 £77,500 £80,000
England median annual salary £55,000 £52,500 £60,500
% change year-on-year +4.76% -13.22% +0.83%

2nd Line Support Analyst
Job Vacancy Trend in the North of England

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for 2nd Line Support Analyst in the North of England

2nd Line Support Analyst
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing 2nd Line Support Analyst in the North of England.

Salary trend for 2nd Line Support Analyst in the North of England

2nd Line Support Analyst
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the North of England region over the 6 months to 16 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Yorkshire +80 25 £28,500 -6.56% 1
North West +18 10 £33,500 +7.20% 1
North East - 2 £25,000 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 16 June 2025, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region featuring 2nd Line Support Analyst in the job title.

1 35 (94.59%) Windows
2 25 (67.57%) Active Directory
3 19 (51.35%) Microsoft 365
3 19 (51.35%) Law
4 18 (48.65%) SharePoint
5 17 (45.95%) Windows Server
6 16 (43.24%) Cisco IOS
6 16 (43.24%) Linux
6 16 (43.24%) Cisco
6 16 (43.24%) Python
6 16 (43.24%) Mac OS X
7 13 (35.14%) Social Skills
8 10 (27.03%) Microsoft Exchange
9 9 (24.32%) Cisco Certification
9 9 (24.32%) Windows 10
10 8 (21.62%) Self-Motivation
10 8 (21.62%) Windows Server 2019
10 8 (21.62%) Microsoft Copilot
10 8 (21.62%) FMCG
10 8 (21.62%) Manufacturing
10 8 (21.62%) Firewall
11 7 (18.92%) Wireless
11 7 (18.92%) Service Delivery
11 7 (18.92%) Microsoft Certification
11 7 (18.92%) CCNP
11 7 (18.92%) MCSA
11 7 (18.92%) SQL
11 7 (18.92%) Degree
12 6 (16.22%) ITIL
12 6 (16.22%) Microsoft

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (48.65%) SharePoint
2 10 (27.03%) Microsoft Exchange
Cloud Services
1 19 (51.35%) Microsoft 365
2 8 (21.62%) Microsoft Copilot
3 5 (13.51%) Azure
4 3 (8.11%) Entra ID
Communications & Networking
1 16 (43.24%) Cisco IOS
2 8 (21.62%) Firewall
3 7 (18.92%) Wireless
4 2 (5.41%) VoIP
General
1 19 (51.35%) Law
2 13 (35.14%) Social Skills
3 8 (21.62%) Manufacturing
Miscellaneous
1 8 (21.62%) FMCG
1 8 (21.62%) Self-Motivation
2 3 (8.11%) Life Science
Operating Systems
1 35 (94.59%) Windows
2 17 (45.95%) Windows Server
3 16 (43.24%) Linux
3 16 (43.24%) Mac OS X
4 9 (24.32%) Windows 10
5 8 (21.62%) Windows Server 2019
6 2 (5.41%) Mac OS
Processes & Methodologies
1 7 (18.92%) Service Delivery
2 6 (16.22%) ITIL
3 4 (10.81%) ERP
3 4 (10.81%) Process Improvement
3 4 (10.81%) Systems Analysis
4 3 (8.11%) Problem-Solving
5 2 (5.41%) Asset Management
Programming Languages
1 16 (43.24%) Python
2 7 (18.92%) SQL
Qualifications
1 9 (24.32%) Cisco Certification
2 7 (18.92%) CCNP
2 7 (18.92%) Degree
2 7 (18.92%) MCSA
2 7 (18.92%) Microsoft Certification
3 2 (5.41%) CCNA
3 2 (5.41%) ITIL Certification
Quality Assurance & Compliance
1 2 (5.41%) SLA
System Software
1 25 (67.57%) Active Directory
Systems Management
1 5 (13.51%) Microsoft Intune
Vendors
1 16 (43.24%) Cisco
2 6 (16.22%) Microsoft
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