Technical Support Jobs with Hybrid/Remote/WFH Options

Technical Support
UK > Work from Home

The median Technical Support salary for remote or hybrid work is £35,000 per year, according to job vacancies posted during the 6 months leading to 13 June 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
13 Jun 2025
Same period 2024 Same period 2023
Rank 314 378 494
Rank change year-on-year +64 +116 +184
Permanent jobs requiring a Technical Support 149 234 140
As % of all permanent jobs with a WFH option 0.77% 0.66% 0.37%
As % of the Job Titles category 0.84% 0.68% 0.39%
Number of salaries quoted 135 212 95
10th Percentile £28,750 £25,800 £26,250
25th Percentile £31,335 £30,000 £31,282
Median annual salary (50th Percentile) £35,000 £33,500 £37,500
Median % change year-on-year +4.48% -10.67% -6.25%
75th Percentile £58,000 £48,750 £47,500
90th Percentile - £55,572 £52,500
UK median annual salary £34,500 £35,000 £37,500
% change year-on-year -1.43% -6.67% +15.38%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 17,710 34,224 35,955
% of permanent jobs with a recognized job title 91.28% 96.28% 95.94%
Number of salaries quoted 9,684 25,903 26,271
10th Percentile £26,250 £33,250 £36,875
25th Percentile £40,240 £42,500 £47,447
Median annual salary (50th Percentile) £57,443 £55,000 £62,500
Median % change year-on-year +4.44% -12.00% +4.17%
75th Percentile £75,000 £75,000 £81,250
90th Percentile £100,000 £93,750 £100,000
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

Technical Support
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured Technical Support in the job title as a proportion of all IT jobs advertised.

Technical Support trend for jobs with Hybrid/Remote/WFH options

Technical Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing Technical Support.

Technical Support salary trend for jobs with a WFH option

Technical Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing Technical Support over the 6 months to 13 June 2025.

Technical Support salary histogram for jobs with a WFH option

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 13 June 2025, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring Technical Support in the job title.

1 48 (32.21%) Problem-Solving
2 46 (30.87%) Social Skills
3 41 (27.52%) Driving Licence
4 39 (26.17%) Windows
5 37 (24.83%) Siemens
6 34 (22.82%) Customer Service
7 32 (21.48%) Microsoft
8 31 (20.81%) Azure
9 28 (18.79%) Microsoft 365
10 26 (17.45%) Windows Server
10 26 (17.45%) Firewall
11 25 (16.78%) Self-Motivation
12 24 (16.11%) Active Directory
13 23 (15.44%) Finance
14 22 (14.77%) Retail
15 19 (12.75%) SQL
16 18 (12.08%) OneDrive
17 16 (10.74%) SharePoint
18 15 (10.07%) Degree
18 15 (10.07%) Password Management
18 15 (10.07%) Wi-Fi
18 15 (10.07%) Hyper-V
19 14 (9.40%) Cisco
20 13 (8.72%) Microsoft Exchange
20 13 (8.72%) Manufacturing
20 13 (8.72%) Cybersecurity
21 12 (8.05%) AWS
21 12 (8.05%) WAN
22 11 (7.38%) LAN
22 11 (7.38%) ITIL

Technical Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (10.74%) SharePoint
2 13 (8.72%) Microsoft Exchange
Applications
1 6 (4.03%) Microsoft Office
2 3 (2.01%) Microsoft Project
3 1 (0.67%) AutoCAD
Business Applications
1 3 (2.01%) Salesforce CRM
2 2 (1.34%) Oracle ERP
Cloud Services
1 31 (20.81%) Azure
2 28 (18.79%) Microsoft 365
3 18 (12.08%) OneDrive
4 12 (8.05%) AWS
5 5 (3.36%) Cloud Computing
5 5 (3.36%) GCP
5 5 (3.36%) SaaS
6 4 (2.68%) Entra ID
7 2 (1.34%) Azure Monitor
8 1 (0.67%) Amazon CloudWatch
8 1 (0.67%) Azure Data Factory
8 1 (0.67%) Azure ExpressRoute
8 1 (0.67%) Azure Logic Apps
8 1 (0.67%) Dynamics 365
8 1 (0.67%) Power Platform
Communications & Networking
1 26 (17.45%) Firewall
2 15 (10.07%) Wi-Fi
3 12 (8.05%) WAN
4 11 (7.38%) LAN
5 7 (4.70%) Remote Desktop
6 6 (4.03%) DNS
6 6 (4.03%) Internet
7 5 (3.36%) DHCP
7 5 (3.36%) HTTP
7 5 (3.36%) TCP/IP
7 5 (3.36%) Unified Communications
8 3 (2.01%) SD-WAN
8 3 (2.01%) VoIP
9 2 (1.34%) SSL
9 2 (1.34%) VPN
10 1 (0.67%) Wireless
Database & Business Intelligence
1 5 (3.36%) NoSQL
2 3 (2.01%) GIS
3 2 (1.34%) SQL Server
4 1 (0.67%) DB2
4 1 (0.67%) Relational Database
4 1 (0.67%) SQL Server Integration Services
Development Applications
1 2 (1.34%) JIRA
1 2 (1.34%) Visual Studio
General
1 46 (30.87%) Social Skills
2 23 (15.44%) Finance
3 22 (14.77%) Retail
4 13 (8.72%) Manufacturing
5 6 (4.03%) Organisational Skills
6 5 (3.36%) Aerospace
6 5 (3.36%) Automotive
7 4 (2.68%) Analytical Skills
7 4 (2.68%) Legal
8 3 (2.01%) Back Office
8 3 (2.01%) Inclusion and Diversity
8 3 (2.01%) Welsh Language
9 2 (1.34%) Police
9 2 (1.34%) Telecoms
10 1 (0.67%) Health Technology
Libraries, Frameworks & Software Standards
1 6 (4.03%) JSON
2 5 (3.36%) Pandas
2 5 (3.36%) Puppeteer
2 5 (3.36%) Scrapy
3 4 (2.68%) HTML
4 2 (1.34%) .NET
5 1 (0.67%) .NET Framework
5 1 (0.67%) ASP.NET
5 1 (0.67%) React
Miscellaneous
1 41 (27.52%) Driving Licence
2 25 (16.78%) Self-Motivation
3 7 (4.70%) Linux Command Line
4 6 (4.03%) Onboarding
5 5 (3.36%) Video Conferencing
6 4 (2.68%) Data Centre
7 3 (2.01%) Management Information System
7 3 (2.01%) Robotics
8 1 (0.67%) Cloud Native
8 1 (0.67%) Distributed Applications
8 1 (0.67%) Hybrid Cloud
8 1 (0.67%) LIMS
8 1 (0.67%) NHS
Operating Systems
1 39 (26.17%) Windows
2 26 (17.45%) Windows Server
3 10 (6.71%) Linux
4 6 (4.03%) Mac OS
5 5 (3.36%) Windows 7
6 1 (0.67%) Android
6 1 (0.67%) Apple iOS
Processes & Methodologies
1 48 (32.21%) Problem-Solving
2 34 (22.82%) Customer Service
3 15 (10.07%) Password Management
4 13 (8.72%) Cybersecurity
5 11 (7.38%) ITIL
5 11 (7.38%) Time Management
6 10 (6.71%) Project Management
7 9 (6.04%) Change Management
8 7 (4.70%) Mentoring
9 6 (4.03%) Computer Science
9 6 (4.03%) Infrastructure Management
9 6 (4.03%) Patch Management
10 5 (3.36%) API Testing
10 5 (3.36%) Customer-Centricity
10 5 (3.36%) Data Extraction
10 5 (3.36%) Data Pipeline
10 5 (3.36%) ETL
10 5 (3.36%) Incident Management
10 5 (3.36%) Project Delivery
11 4 (2.68%) Continuous Improvement
Programming Languages
1 19 (12.75%) SQL
2 5 (3.36%) JavaScript
2 5 (3.36%) Python
3 3 (2.01%) PHP
3 3 (2.01%) PowerShell
4 2 (1.34%) C#
5 1 (0.67%) PL/SQL
5 1 (0.67%) T-SQL
5 1 (0.67%) VB.NET
Qualifications
1 15 (10.07%) Degree
2 5 (3.36%) Computer Science Degree
3 4 (2.68%) DBS Check
3 4 (2.68%) Microsoft Certification
4 2 (1.34%) MCP
4 2 (1.34%) MCSA
4 2 (1.34%) MCSE
5 1 (0.67%) A+ Certification
5 1 (0.67%) CCNA
5 1 (0.67%) Cisco Certification
5 1 (0.67%) Network+ Certification
Quality Assurance & Compliance
1 5 (3.36%) SLA
2 1 (0.67%) GDPR
2 1 (0.67%) ISO 13485
2 1 (0.67%) ISO/IEC 27001
System Software
1 24 (16.11%) Active Directory
2 15 (10.07%) Hyper-V
3 5 (3.36%) Terminal Services
3 5 (3.36%) VMware Infrastructure
Systems Management
1 10 (6.71%) Microsoft Intune
2 4 (2.68%) SCCM
2 4 (2.68%) WSUS
3 2 (1.34%) PaperCut
Vendors
1 37 (24.83%) Siemens
2 32 (21.48%) Microsoft
3 14 (9.40%) Cisco
4 10 (6.71%) VMware
5 8 (5.37%) Fortinet
6 6 (4.03%) Meraki
6 6 (4.03%) SonicWALL
6 6 (4.03%) WatchGuard
7 3 (2.01%) Google
7 3 (2.01%) Salesforce
7 3 (2.01%) SAP
7 3 (2.01%) ServiceNow
8 2 (1.34%) Aruba
8 2 (1.34%) Citrix
8 2 (1.34%) Okta
8 2 (1.34%) Oracle
9 1 (0.67%) Datto
9 1 (0.67%) ESET
9 1 (0.67%) Freshdesk
9 1 (0.67%) Ubiquiti
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