Support Analyst Jobs with Hybrid/Remote/WFH Options

Support Analyst
UK > Work from Home

The median Support Analyst salary for remote or hybrid work is £35,000 per year, according to job vacancies posted during the 6 months leading to 8 June 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
8 Jun 2025
Same period 2024 Same period 2023
Rank 257 262 266
Rank change year-on-year +5 +4 +63
Permanent jobs requiring a Support Analyst 237 420 474
As % of all permanent jobs with a WFH option 1.23% 1.19% 1.24%
As % of the Job Titles category 1.35% 1.24% 1.30%
Number of salaries quoted 206 332 399
10th Percentile £24,500 £26,000 £25,500
25th Percentile £29,000 £31,250 £28,500
Median annual salary (50th Percentile) £35,000 £41,000 £36,000
Median % change year-on-year -14.63% +13.89% +10.77%
75th Percentile £53,750 £53,750 £48,456
90th Percentile £67,500 £63,750 £66,250
UK median annual salary £34,000 £35,000 £34,000
% change year-on-year -2.86% +2.94% +4.62%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 17,526 33,958 36,557
% of permanent jobs with a recognized job title 91.21% 96.27% 95.95%
Number of salaries quoted 9,719 25,759 26,556
10th Percentile £26,500 £33,500 £36,750
25th Percentile £41,000 £42,500 £47,447
Median annual salary (50th Percentile) £57,500 £55,500 £62,500
Median % change year-on-year +3.60% -11.20% +4.17%
75th Percentile £75,000 £75,000 £81,250
90th Percentile £100,000 £93,750 £100,000
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

Support Analyst
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Support Analyst trend for jobs with Hybrid/Remote/WFH options

Support Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing Support Analyst.

Support Analyst salary trend for jobs with a WFH option

Support Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing Support Analyst over the 6 months to 8 June 2025.

Support Analyst salary histogram for jobs with a WFH option

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 8 June 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring Support Analyst in the job title.

1 112 (47.26%) Microsoft
2 109 (45.99%) Windows
3 93 (39.24%) Social Skills
4 82 (34.60%) Microsoft 365
5 81 (34.18%) SQL
6 73 (30.80%) Problem-Solving
7 72 (30.38%) Azure
8 64 (27.00%) Customer Service
9 58 (24.47%) Active Directory
10 48 (20.25%) ITIL
11 44 (18.57%) Finance
12 42 (17.72%) SQL Server
13 40 (16.88%) SharePoint
14 38 (16.03%) Microsoft Office
14 38 (16.03%) Time Management
15 36 (15.19%) Microsoft Exchange
16 33 (13.92%) Linux
17 32 (13.50%) Change Management
17 32 (13.50%) Microsoft Intune
18 30 (12.66%) CRM
18 30 (12.66%) Analytical Skills
19 28 (11.81%) Firewall
20 27 (11.39%) Customer-Centricity
21 26 (10.97%) .NET
22 25 (10.55%) C#
22 25 (10.55%) PL/SQL
22 25 (10.55%) Service Delivery
22 25 (10.55%) Windows Server
23 23 (9.70%) Manufacturing
23 23 (9.70%) T-SQL

Support Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (16.88%) SharePoint
2 36 (15.19%) Microsoft Exchange
3 7 (2.95%) IIS
4 6 (2.53%) Confluence
5 1 (0.42%) Exchange Server 2010
5 1 (0.42%) Exchange Server 2013
Applications
1 38 (16.03%) Microsoft Office
2 12 (5.06%) Microsoft Excel
3 2 (0.84%) Acrobat
Business Applications
1 13 (5.49%) SAP HCM
1 13 (5.49%) SAP HR
1 13 (5.49%) SAP Payroll
1 13 (5.49%) SAP S/4HANA
2 7 (2.95%) Dynamics CRM
3 6 (2.53%) Remedy ITSM
4 3 (1.27%) Carpe Diem
4 3 (1.27%) NetSuite
4 3 (1.27%) Sage 1000
5 1 (0.42%) Dynamics AX
5 1 (0.42%) Dynamics GP
5 1 (0.42%) Dynamics NAV
5 1 (0.42%) Elite 3E
Cloud Services
1 82 (34.60%) Microsoft 365
2 72 (30.38%) Azure
3 20 (8.44%) Power Platform
4 19 (8.02%) Entra ID
5 14 (5.91%) Dynamics 365
6 13 (5.49%) SuccessFactors
7 11 (4.64%) OneDrive
8 10 (4.22%) Power Automate
9 8 (3.38%) Microsoft Copilot
10 6 (2.53%) Azure Data Factory
10 6 (2.53%) Azure Logic Apps
10 6 (2.53%) Azure Monitor
10 6 (2.53%) PowerApps
11 3 (1.27%) Mimecast
11 3 (1.27%) SaaS
12 2 (0.84%) Azure DevOps
12 2 (0.84%) iPaaS
Communications & Networking
1 28 (11.81%) Firewall
2 21 (8.86%) VPN
3 17 (7.17%) DNS
4 15 (6.33%) DHCP
4 15 (6.33%) LAN
4 15 (6.33%) WAN
5 12 (5.06%) Wi-Fi
6 10 (4.22%) VLAN
7 5 (2.11%) ADSL
7 5 (2.11%) TCP/IP
7 5 (2.11%) VoIP
8 3 (1.27%) Wireless
9 2 (0.84%) Ethernet
9 2 (0.84%) WebEx
10 1 (0.42%) Internet
10 1 (0.42%) Remote Desktop
Database & Business Intelligence
1 42 (17.72%) SQL Server
2 22 (9.28%) SQL Server Integration Services
3 19 (8.02%) DB2
4 16 (6.75%) SQL Server Reporting Services
5 14 (5.91%) Relational Database
6 10 (4.22%) Amazon RDS
7 8 (3.38%) Power BI
8 5 (2.11%) Oracle Reports
9 1 (0.42%) Data Warehouse
9 1 (0.42%) MS Access
9 1 (0.42%) QlikView
Development Applications
1 12 (5.06%) JIRA
2 8 (3.38%) Visual Studio
3 2 (0.84%) SQL Server Management Studio (SSMS)
4 1 (0.42%) Eclipse
4 1 (0.42%) Git
General
1 93 (39.24%) Social Skills
2 44 (18.57%) Finance
3 30 (12.66%) Analytical Skills
4 23 (9.70%) Manufacturing
5 19 (8.02%) Law
6 17 (7.17%) Banking
7 15 (6.33%) Inclusion and Diversity
7 15 (6.33%) Retail
8 14 (5.91%) Pharmaceutical
9 13 (5.49%) Organisational Skills
10 8 (3.38%) Legal
11 6 (2.53%) Automotive
11 6 (2.53%) Investment Banking
12 5 (2.11%) Games
13 4 (1.69%) Public Sector
14 3 (1.27%) German Language
14 3 (1.27%) Social Housing
14 3 (1.27%) Swedish Language
15 2 (0.84%) Back Office
15 2 (0.84%) Spanish Language
Libraries, Frameworks & Software Standards
1 26 (10.97%) .NET
2 13 (5.49%) SAP Fiori
3 11 (4.64%) ASP.NET
4 8 (3.38%) .NET Framework
5 5 (2.11%) HTML
6 3 (1.27%) CSS
7 2 (0.84%) EDI
7 2 (0.84%) FreeMarker
8 1 (0.42%) FIX Protocol
8 1 (0.42%) Oracle Fusion
8 1 (0.42%) React
8 1 (0.42%) SOAP
8 1 (0.42%) Web Services
8 1 (0.42%) XML
Miscellaneous
1 15 (6.33%) Onboarding
2 14 (5.91%) EPoS
2 14 (5.91%) Self-Motivation
3 11 (4.64%) Video Conferencing
4 10 (4.22%) Legacy Applications
4 10 (4.22%) Management Information System
5 8 (3.38%) FMCG
6 7 (2.95%) Manufacturing Execution System
7 3 (1.27%) Analytical Mindset
7 3 (1.27%) Data Protection Act
7 3 (1.27%) iPhone
7 3 (1.27%) SWIFT Messaging Network
8 2 (0.84%) Enterprise Software
9 1 (0.42%) AS400
9 1 (0.42%) Driving Licence
9 1 (0.42%) Educational Technology
9 1 (0.42%) Foreign Exchange (FX)
9 1 (0.42%) NHS
9 1 (0.42%) PMI
9 1 (0.42%) Reference Data
Operating Systems
1 109 (45.99%) Windows
2 33 (13.92%) Linux
3 25 (10.55%) Windows Server
4 11 (4.64%) Unix
5 8 (3.38%) Windows Server 2019
6 6 (2.53%) Android
6 6 (2.53%) Mac OS
7 5 (2.11%) Apple iOS
7 5 (2.11%) Windows 10
8 1 (0.42%) Windows Vista
Processes & Methodologies
1 73 (30.80%) Problem-Solving
2 64 (27.00%) Customer Service
3 48 (20.25%) ITIL
4 38 (16.03%) Time Management
5 32 (13.50%) Change Management
6 30 (12.66%) CRM
7 27 (11.39%) Customer-Centricity
8 25 (10.55%) Service Delivery
9 22 (9.28%) Continuous Improvement
9 22 (9.28%) Cybersecurity
10 21 (8.86%) Computer Science
10 21 (8.86%) Problem Management
11 18 (7.59%) ITSM
12 16 (6.75%) Service Management
13 15 (6.33%) Disaster Recovery
14 14 (5.91%) Incident Management
15 13 (5.49%) Asset Management
15 13 (5.49%) Data Security
15 13 (5.49%) ERP
15 13 (5.49%) Mobile Device Management
Programming Languages
1 81 (34.18%) SQL
2 25 (10.55%) C#
2 25 (10.55%) PL/SQL
3 23 (9.70%) T-SQL
4 21 (8.86%) VB.NET
5 13 (5.49%) ABAP
6 8 (3.38%) PowerShell
7 7 (2.95%) C-shell
7 7 (2.95%) Korn
7 7 (2.95%) Shell Script
8 6 (2.53%) Delphi
9 4 (1.69%) JavaScript
10 3 (1.27%) Java
10 3 (1.27%) VBA
11 2 (0.84%) Python
11 2 (0.84%) VB
12 1 (0.42%) Bash
12 1 (0.42%) PHP
12 1 (0.42%) RPG
12 1 (0.42%) RPG IV
Qualifications
1 21 (8.86%) A+ Certification
2 20 (8.44%) Degree
3 10 (4.22%) Network+ Certification
4 8 (3.38%) Computer Science Degree
5 7 (2.95%) PhD
6 5 (2.11%) Microsoft Certification
7 3 (1.27%) DBS Check
7 3 (1.27%) MOS
8 2 (0.84%) ITIL Foundation Certificate
9 1 (0.42%) BPSS Clearance
9 1 (0.42%) ITIL Certification
9 1 (0.42%) PMI Certification
9 1 (0.42%) SC Cleared
9 1 (0.42%) Security Cleared
Quality Assurance & Compliance
1 14 (5.91%) GDPR
2 13 (5.49%) SLA
3 3 (1.27%) QA
4 2 (0.84%) Data Quality
System Software
1 58 (24.47%) Active Directory
2 6 (2.53%) BitLocker
2 6 (2.53%) Firmware
3 2 (0.84%) Virtual Desktop
Systems Management
1 32 (13.50%) Microsoft Intune
2 11 (4.64%) SCCM
3 1 (0.42%) Norton AntiVirus
Vendors
1 112 (47.26%) Microsoft
2 21 (8.86%) Oracle
3 15 (6.33%) SAP
4 12 (5.06%) ServiceNow
5 9 (3.80%) Apple
6 8 (3.38%) HP
7 6 (2.53%) Citrix
7 6 (2.53%) McAfee
7 6 (2.53%) MobileIron
7 6 (2.53%) Remedy
7 6 (2.53%) SolarWinds
8 5 (2.11%) iManage
9 4 (1.69%) Aderant
9 4 (1.69%) Sophos
10 3 (1.27%) Intapp
10 3 (1.27%) Meraki
10 3 (1.27%) Sage
10 3 (1.27%) Salesforce
11 2 (0.84%) Canon
11 2 (0.84%) LogicMonitor
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