Service Management Jobs with Hybrid/Remote/WFH Options

Service Management
UK > Work from Home

The table below provides summary statistics for permanent remote or hybrid work requiring Service Management skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Management over the 6 months leading up to 18 June 2025, comparing them to the same period in the previous two years.

6 months to
18 Jun 2025
Same period 2024 Same period 2023
Rank 196 163 150
Rank change year-on-year -33 -13 +89
Permanent jobs citing Service Management 341 694 871
As % of all permanent jobs with a WFH option 1.74% 1.94% 2.36%
As % of the Processes & Methodologies category 1.86% 2.18% 2.45%
Number of salaries quoted 197 537 613
10th Percentile £31,050 £30,900 £32,000
25th Percentile £36,750 £40,000 £42,500
Median annual salary (50th Percentile) £54,000 £55,000 £57,810
Median % change year-on-year -1.82% -4.86% +4.84%
75th Percentile £67,500 £68,750 £77,500
90th Percentile £75,000 £88,750 £88,750
UK median annual salary £55,000 £50,000 £55,000
% change year-on-year +10.00% -9.09% +4.76%

All Process and Methodology Skills
Work from Home

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 18,362 31,908 35,486
As % of all permanent jobs with a WFH option 93.73% 89.29% 96.04%
Number of salaries quoted 9,607 23,831 25,393
10th Percentile £25,750 £33,750 £37,500
25th Percentile £41,000 £42,500 £47,500
Median annual salary (50th Percentile) £57,500 £57,500 £62,500
Median % change year-on-year - -8.00% +4.17%
75th Percentile £76,840 £75,000 £82,500
90th Percentile £100,000 £95,000 £100,000
UK median annual salary £55,000 £55,000 £60,800
% change year-on-year - -9.54% +1.33%

Service Management
Trend for Jobs with a WFH Option

Job vacancies with remote working options citing Service Management as a proportion of all IT jobs advertised.

Service Management trend for jobs with Hybrid/Remote/WFH options

Service Management
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing Service Management.

Service Management salary trend for jobs with a WFH option

Service Management
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing Service Management over the 6 months to 18 June 2025.

Service Management salary histogram for jobs with a WFH option

Service Management
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 75 (21.99%) Oracle Application Server
2 19 (5.57%) SharePoint
3 9 (2.64%) Microsoft Exchange
4 8 (2.35%) IIS
5 5 (1.47%) Apache
6 4 (1.17%) Confluence
7 1 (0.29%) nginx
Applications
1 20 (5.87%) Microsoft Office
2 10 (2.93%) Microsoft Excel
3 6 (1.76%) Microsoft PowerPoint
4 4 (1.17%) Microsoft Project
5 1 (0.29%) Chatbot
5 1 (0.29%) Weka
Business Applications
1 6 (1.76%) Dynamics CRM
2 5 (1.47%) Remedy ITSM
3 2 (0.59%) Carpe Diem
3 2 (0.59%) Elite 3E
3 2 (0.59%) Infor M3
4 1 (0.29%) Shopify
Cloud Services
1 71 (20.82%) Azure
2 61 (17.89%) SaaS
3 45 (13.20%) Microsoft 365
4 37 (10.85%) AWS
5 29 (8.50%) Entra ID
6 28 (8.21%) Power Platform
7 26 (7.62%) IaaS
8 25 (7.33%) PaaS
9 23 (6.74%) Azure Monitor
10 17 (4.99%) Azure ExpressRoute
10 17 (4.99%) Power Automate
11 16 (4.69%) Azure AI
11 16 (4.69%) Azure DevOps
11 16 (4.69%) Azure Key Vault
11 16 (4.69%) Azure Service Bus
12 7 (2.05%) Azure Data Factory
12 7 (2.05%) Azure Logic Apps
12 7 (2.05%) Dynamics 365
13 4 (1.17%) Zapier
14 3 (0.88%) Slack
Communications & Networking
1 37 (10.85%) DNS
2 30 (8.80%) Firewall
3 26 (7.62%) VPN
4 21 (6.16%) WAN
5 19 (5.57%) SD-WAN
6 9 (2.64%) Network Security
6 9 (2.64%) Remote Desktop
7 8 (2.35%) Wireless
8 7 (2.05%) TCP/IP
9 6 (1.76%) DHCP
9 6 (1.76%) LAN
9 6 (1.76%) SAN
10 5 (1.47%) Internet
11 4 (1.17%) SNMP
11 4 (1.17%) Unified Communications
12 3 (0.88%) Wi-Fi
13 2 (0.59%) ADSL
13 2 (0.59%) WLAN
14 1 (0.29%) SSL
14 1 (0.29%) VoIP
Database & Business Intelligence
1 77 (22.58%) Data Warehouse
2 75 (21.99%) Enterprise Data Warehouse
2 75 (21.99%) Oracle Reports
3 21 (6.16%) Power BI
4 20 (5.87%) SQL Server
5 18 (5.28%) Data Lake
6 16 (4.69%) MySQL
7 12 (3.52%) Relational Database
8 9 (2.64%) SQL Server Integration Services
9 7 (2.05%) DB2
10 2 (0.59%) BusinessObjects
10 2 (0.59%) Oracle Database
11 1 (0.29%) Amazon RDS
11 1 (0.29%) Azure SQL Database
11 1 (0.29%) MariaDB
11 1 (0.29%) SQL Server Reporting Services
Development Applications
1 20 (5.87%) JIRA
2 17 (4.99%) Git
3 7 (2.05%) Visual Studio
General
1 222 (65.10%) Social Skills
2 120 (35.19%) Finance
3 115 (33.72%) Analytical Skills
4 79 (23.17%) Organisational Skills
5 75 (21.99%) Military
6 27 (7.92%) Retail
7 22 (6.45%) Law
8 19 (5.57%) Presentation Skills
9 18 (5.28%) Inclusion and Diversity
10 16 (4.69%) Legal
10 16 (4.69%) Public Sector
11 13 (3.81%) Local Government
12 8 (2.35%) Welsh Language
13 7 (2.05%) Automotive
14 6 (1.76%) Back Office
15 4 (1.17%) Games
16 3 (0.88%) Advertising
16 3 (0.88%) Influencing Skills
16 3 (0.88%) Manufacturing
17 2 (0.59%) Documentation Skills
Job Titles
1 46 (13.49%) IT Manager
2 38 (11.14%) Analyst
3 37 (10.85%) Lead
4 36 (10.56%) Service Manager
5 32 (9.38%) IT Services Manager
6 26 (7.62%) IT Support
7 25 (7.33%) Database Engineer
8 24 (7.04%) Development Manager
9 22 (6.45%) Applications Support
9 22 (6.45%) Senior
10 21 (6.16%) Business Manager
11 20 (5.87%) Architect
12 18 (5.28%) Business Development Manager
12 18 (5.28%) Cloud Architect
13 17 (4.99%) IT Development Manager
13 17 (4.99%) New Business Development Manager
13 17 (4.99%) Support Analyst
14 14 (4.11%) Applications Support Analyst
15 13 (3.81%) 2nd Line Support
15 13 (3.81%) Senior Analyst
Libraries, Frameworks & Software Standards
1 15 (4.40%) .NET
2 8 (2.35%) .NET Framework
3 7 (2.05%) ASP.NET
4 4 (1.17%) XML
5 2 (0.59%) Elastic Stack
5 2 (0.59%) HTML
5 2 (0.59%) JSON
5 2 (0.59%) Node.js
5 2 (0.59%) React
5 2 (0.59%) Web Services
6 1 (0.29%) Ajax
6 1 (0.29%) CSS
6 1 (0.29%) LDAP
6 1 (0.29%) MvvmCross
6 1 (0.29%) REST
6 1 (0.29%) RFC 2544
6 1 (0.29%) SOAP
6 1 (0.29%) TAPI
Miscellaneous
1 27 (7.92%) Data Centre
2 26 (7.62%) Management Information System
3 19 (5.57%) NHS
4 18 (5.28%) Enterprise Software
5 16 (4.69%) Onboarding
6 13 (3.81%) CMDB
7 12 (3.52%) IoT
8 8 (2.35%) Client/Server
8 8 (2.35%) Security Posture
9 6 (1.76%) Foreign Exchange (FX)
10 5 (1.47%) Blackberry
10 5 (1.47%) Cloud Native
10 5 (1.47%) Private Cloud
10 5 (1.47%) Product Ownership
11 4 (1.17%) Driving Licence
11 4 (1.17%) Mobile Games
12 3 (0.88%) Clustering
12 3 (0.88%) Linux Command Line
12 3 (0.88%) Replication
13 2 (0.59%) Video Conferencing
Operating Systems
1 52 (15.25%) Windows
2 24 (7.04%) Windows Server
3 10 (2.93%) Linux
4 8 (2.35%) Windows 10
5 5 (1.47%) Red Hat Enterprise Linux
6 4 (1.17%) Windows Server 2019
7 3 (0.88%) Mac OS
7 3 (0.88%) Unix
8 1 (0.29%) Android
8 1 (0.29%) Windows Server 2008
8 1 (0.29%) Windows Server 2016
Processes & Methodologies
1 253 (74.19%) ITIL
2 139 (40.76%) ITSM
3 129 (37.83%) Agile
4 113 (33.14%) Problem-Solving
5 112 (32.84%) DevOps
6 104 (30.50%) Analytics
7 91 (26.69%) Data Integration
8 88 (25.81%) Customer Experience
9 81 (23.75%) Data Modelling
10 80 (23.46%) Business Analysis
11 77 (22.58%) Change Management
12 76 (22.29%) Data Management
13 69 (20.23%) Service Delivery
14 48 (14.08%) Continuous Improvement
15 44 (12.90%) Project Management
16 42 (12.32%) B2B
17 41 (12.02%) Customer Service
17 41 (12.02%) Incident Management
17 41 (12.02%) Problem Management
18 33 (9.68%) Roadmaps
Programming Languages
1 50 (14.66%) SQL
2 30 (8.80%) PowerShell
3 17 (4.99%) Bicep
4 15 (4.40%) Python
5 12 (3.52%) C#
6 7 (2.05%) PL/SQL
6 7 (2.05%) T-SQL
6 7 (2.05%) VB.NET
7 3 (0.88%) Bash
8 2 (0.59%) Perl
8 2 (0.59%) R
8 2 (0.59%) TypeScript
9 1 (0.29%) C
9 1 (0.29%) Java
9 1 (0.29%) JavaScript
Qualifications
1 103 (30.21%) DBS Check
2 37 (10.85%) Degree
3 30 (8.80%) Azure Certification
3 30 (8.80%) Microsoft Certification
4 27 (7.92%) ITIL Certification
5 15 (4.40%) Security Cleared
6 12 (3.52%) PMI Certification
6 12 (3.52%) PMP
7 11 (3.23%) CISSP
7 11 (3.23%) SC Cleared
8 10 (2.93%) Network+ Certification
9 9 (2.64%) MCITP
10 8 (2.35%) MCSA
10 8 (2.35%) MCSE
11 6 (1.76%) AWS Certification
12 5 (1.47%) Computer Science Degree
13 4 (1.17%) AWS Certified DevOps Engineer
13 4 (1.17%) DV Cleared
14 3 (0.88%) CISM
14 3 (0.88%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 36 (10.56%) SLA
2 18 (5.28%) QA
3 6 (1.76%) COBIT
4 5 (1.47%) ISO/IEC 27001
4 5 (1.47%) PMO
5 4 (1.17%) ISO/IEC 20000
6 3 (0.88%) GDPR
7 2 (0.59%) Cyber Essentials
7 2 (0.59%) Data Quality
8 1 (0.29%) Accessibility
8 1 (0.29%) Government Security Classifications
8 1 (0.29%) GRC
8 1 (0.29%) NIST
8 1 (0.29%) PCI DSS
System Software
1 32 (9.38%) Active Directory
2 16 (4.69%) Virtual Machines
3 13 (3.81%) VMware Infrastructure
4 9 (2.64%) Virtual Desktop
5 2 (0.59%) Hyper-V
5 2 (0.59%) VMware ESXi
6 1 (0.29%) Docker
6 1 (0.29%) VMware NSX
6 1 (0.29%) vSphere
Systems Management
1 19 (5.57%) Microsoft Intune
2 18 (5.28%) Single Sign-On
3 7 (2.05%) Ansible
4 6 (1.76%) Progress Chef
4 6 (1.76%) Puppet
4 6 (1.76%) SCCM
5 5 (1.47%) ZABBIX
6 3 (0.88%) SmoothWall
7 2 (0.59%) Jamf Pro
7 2 (0.59%) SCOM
7 2 (0.59%) Terraform
8 1 (0.29%) Avamar
8 1 (0.29%) HP UCMDB
8 1 (0.29%) Kubernetes
8 1 (0.29%) Plesk
8 1 (0.29%) vCenter Server
8 1 (0.29%) VxRail
Vendors
1 91 (26.69%) Microsoft
2 85 (24.93%) Oracle
3 52 (15.25%) ServiceNow
4 19 (5.57%) Meraki
5 16 (4.69%) Databricks
6 14 (4.11%) Cisco
6 14 (4.11%) VMware
7 8 (2.35%) SolarWinds
8 7 (2.05%) EMC
8 7 (2.05%) iManage
8 7 (2.05%) Intapp
9 6 (1.76%) Apple
9 6 (1.76%) Google
10 5 (1.47%) Adobe
10 5 (1.47%) Red Hat
10 5 (1.47%) Remedy
11 4 (1.17%) Palo Alto
12 3 (0.88%) SaltStack
12 3 (0.88%) Snow
12 3 (0.88%) Zscaler
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