Service Management Jobs

Service Management
UK

The table below provides summary statistics for permanent job vacancies requiring Service Management skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Management over the 6 months leading up to 10 June 2025, comparing them to the same period in the previous two years.

6 months to
10 Jun 2025
Same period 2024 Same period 2023
Rank 196 148 127
Rank change year-on-year -48 -21 +87
Permanent jobs citing Service Management 955 2,020 2,614
As % of all permanent jobs advertised in the UK 1.70% 1.86% 2.81%
As % of the Processes & Methodologies category 1.83% 2.24% 2.94%
Number of salaries quoted 536 1,429 1,595
10th Percentile £31,250 £26,500 £29,440
25th Percentile £38,000 £35,000 £36,250
Median annual salary (50th Percentile) £55,000 £50,000 £55,000
Median % change year-on-year +10.00% -9.09% +4.76%
75th Percentile £68,568 £67,500 £70,000
90th Percentile £92,500 £87,500 £88,750
UK excluding London median annual salary £48,500 £45,000 £50,000
% change year-on-year +7.78% -10.00% +5.26%

All Process and Methodology Skills
UK

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 52,267 89,997 88,845
As % of all permanent jobs advertised in the UK 92.93% 82.99% 95.44%
Number of salaries quoted 26,121 62,089 53,799
10th Percentile £28,250 £29,500 £33,850
25th Percentile £40,000 £40,000 £45,000
Median annual salary (50th Percentile) £56,000 £55,000 £60,800
Median % change year-on-year +1.82% -9.54% +1.33%
75th Percentile £75,000 £72,500 £81,250
90th Percentile £97,236 £92,500 £100,000
UK excluding London median annual salary £50,584 £50,000 £55,000
% change year-on-year +1.17% -9.09% +4.76%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a proportion of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

3-month moving average salary quoted in jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

Salary distribution for jobs citing Service Management over the 6 months to 10 June 2025.

Salary histogram for Service Management in the UK

Service Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 10 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -51 867 £56,373 +12.75% 747
UK excluding London -51 582 £48,500 +7.78% 553
Work from Home -35 335 £54,625 -1.58% 344
London +22 327 £65,000 - 268
South East +8 206 £51,875 -1.19% 162
North of England -119 111 £45,000 +1.64% 138
South West +45 103 £55,687 +17.91% 64
North West -96 83 £51,000 +13.33% 73
Midlands -71 67 £45,000 +25.00% 90
East of England +1 46 £40,000 +6.67% 44
West Midlands -36 45 £51,800 +3.60% 65
Scotland +63 30 £73,750 +44.61% 42
East Midlands -22 22 £29,000 +1.75% 24
Yorkshire -50 18 £41,500 -2.35% 46
Northern Ireland +39 12 £52,500 +75.00% 9
North East +2 10 £39,250 -7.55% 20
Wales +20 9 £38,094 -18.26% 10

Service Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 80 (8.38%) SharePoint
2 75 (7.85%) Oracle Application Server
3 19 (1.99%) Microsoft Exchange
4 15 (1.57%) Confluence
5 14 (1.47%) IIS
6 5 (0.52%) Apache
7 2 (0.21%) BizTalk Server
7 2 (0.21%) nginx
8 1 (0.10%) Apache Airflow
8 1 (0.10%) CICS
8 1 (0.10%) Exchange Server 2010
8 1 (0.10%) OpenStack
Applications
1 50 (5.24%) Microsoft Office
2 13 (1.36%) Microsoft Excel
3 11 (1.15%) Maya
4 8 (0.84%) Microsoft PowerPoint
5 6 (0.63%) MS Visio
6 5 (0.52%) Chatbot
7 4 (0.42%) Microsoft Project
8 1 (0.10%) Camtasia
8 1 (0.10%) Final Cut Pro
8 1 (0.10%) Weka
Business Applications
1 23 (2.41%) Remedy ITSM
2 22 (2.30%) Dynamics CRM
3 16 (1.68%) OpenText VIM for SAP
3 16 (1.68%) SAP FI
4 6 (0.63%) PeopleSoft Financials
5 3 (0.31%) Dynamics AX
5 3 (0.31%) SAP CX
5 3 (0.31%) Unit4 Business World
6 2 (0.21%) Carpe Diem
6 2 (0.21%) Elite 3E
6 2 (0.21%) Infor M3
6 2 (0.21%) NEC Housing
6 2 (0.21%) Salesforce CRM
7 1 (0.10%) iTrent
7 1 (0.10%) Oracle ERP
7 1 (0.10%) Shopify
Cloud Services
1 216 (22.62%) Azure
2 151 (15.81%) Microsoft 365
3 95 (9.95%) AWS
4 90 (9.42%) SaaS
5 76 (7.96%) Power Platform
6 58 (6.07%) Entra ID
7 47 (4.92%) Power Automate
8 45 (4.71%) Azure Monitor
9 36 (3.77%) IaaS
10 33 (3.46%) PaaS
11 31 (3.25%) PowerApps
12 21 (2.20%) Azure ExpressRoute
13 19 (1.99%) Azure DevOps
14 17 (1.78%) Dynamics 365
14 17 (1.78%) GCP
14 17 (1.78%) OneDrive
15 16 (1.68%) Azure AI
15 16 (1.68%) Azure Key Vault
15 16 (1.68%) Azure Service Bus
16 14 (1.47%) Mimecast
Communications & Networking
1 56 (5.86%) Firewall
2 48 (5.03%) DNS
3 45 (4.71%) VPN
4 35 (3.66%) WAN
5 29 (3.04%) SD-WAN
6 19 (1.99%) VLAN
7 18 (1.88%) TCP/IP
8 17 (1.78%) LAN
8 17 (1.78%) Wi-Fi
9 16 (1.68%) Remote Desktop
10 11 (1.15%) Network Security
10 11 (1.15%) Wireless
11 8 (0.84%) DHCP
12 7 (0.73%) Cisco IOS
12 7 (0.73%) SAN
12 7 (0.73%) Unified Communications
12 7 (0.73%) VoIP
13 6 (0.63%) Internet
14 4 (0.42%) HTTP
14 4 (0.42%) SNMP
Database & Business Intelligence
1 90 (9.42%) Data Warehouse
2 75 (7.85%) Enterprise Data Warehouse
2 75 (7.85%) Oracle Reports
3 65 (6.81%) Power BI
4 55 (5.76%) Data Lake
5 41 (4.29%) SQL Server
6 34 (3.56%) Tableau
7 26 (2.72%) Big Data
8 16 (1.68%) MySQL
9 12 (1.26%) Relational Database
9 12 (1.26%) SQL Server Integration Services
10 7 (0.73%) DB2
11 6 (0.63%) Data Vault
11 6 (0.63%) Metadata
11 6 (0.63%) Semantic Layer
12 3 (0.31%) Amazon RDS
12 3 (0.31%) Azure SQL Database
12 3 (0.31%) BusinessObjects
12 3 (0.31%) Data Mining
12 3 (0.31%) SQL Server Analysis Services
Development Applications
1 81 (8.48%) JIRA
2 24 (2.51%) Git
3 7 (0.73%) Visual Studio
4 1 (0.10%) Artifactory
4 1 (0.10%) Bitbucket
4 1 (0.10%) Jenkins
General
1 498 (52.15%) Social Skills
2 328 (34.35%) Finance
3 233 (24.40%) Analytical Skills
4 125 (13.09%) Law
5 96 (10.05%) Organisational Skills
6 77 (8.06%) Military
7 58 (6.07%) Marketing
8 56 (5.86%) Legal
9 52 (5.45%) Retail
10 43 (4.50%) Public Sector
11 42 (4.40%) Manufacturing
12 38 (3.98%) Inclusion and Diversity
13 34 (3.56%) Presentation Skills
14 28 (2.93%) Banking
15 25 (2.62%) Telecoms
16 19 (1.99%) Electronics
16 19 (1.99%) Local Government
17 17 (1.78%) Pharmaceutical
18 15 (1.57%) Games
19 11 (1.15%) Automotive
Job Titles
1 188 (19.69%) Analyst
2 126 (13.19%) Lead
3 112 (11.73%) IT Manager
4 102 (10.68%) Senior
5 84 (8.80%) Service Manager
6 65 (6.81%) Service Analyst
7 64 (6.70%) IT Support
8 62 (6.49%) Support Analyst
9 56 (5.86%) Architect
10 47 (4.92%) Applications Support
11 42 (4.40%) IT Services Manager
12 41 (4.29%) IT Analyst
13 40 (4.19%) Delivery Manager
14 37 (3.87%) Senior Analyst
15 34 (3.56%) Support Manager
16 33 (3.46%) Applications Support Analyst
17 27 (2.83%) Support Engineer
18 26 (2.72%) Administrator
18 26 (2.72%) Development Manager
18 26 (2.72%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 21 (2.20%) .NET
2 17 (1.78%) LangChain
3 13 (1.36%) Hugging Face
3 13 (1.36%) PyTorch
3 13 (1.36%) SOAP
3 13 (1.36%) TensorFlow
4 12 (1.26%) Web Services
5 9 (0.94%) REST
6 8 (0.84%) .NET Framework
6 8 (0.84%) ASP.NET
6 8 (0.84%) XML
7 7 (0.73%) LDAP
8 5 (0.52%) JSON
8 5 (0.52%) React
9 4 (0.42%) AngularJS
9 4 (0.42%) Elastic Stack
9 4 (0.42%) HTML
9 4 (0.42%) SailPoint
10 3 (0.31%) ARM Templates
10 3 (0.31%) CSS
Miscellaneous
1 77 (8.06%) Management Information System
2 54 (5.65%) CMDB
3 50 (5.24%) Product Ownership
4 35 (3.66%) Enterprise Software
5 34 (3.56%) Data Centre
6 27 (2.83%) Cloud Native
7 20 (2.09%) Self-Motivation
8 19 (1.99%) NHS
8 19 (1.99%) Onboarding
9 17 (1.78%) FMCG
9 17 (1.78%) PMI
10 14 (1.47%) Analytical Mindset
10 14 (1.47%) Driving Licence
10 14 (1.47%) IoT
11 12 (1.26%) Fibre Optics
11 12 (1.26%) Video Conferencing
12 11 (1.15%) Data Structures
13 10 (1.05%) Client/Server
13 10 (1.05%) iPhone
14 9 (0.94%) Security Posture
Operating Systems
1 150 (15.71%) Windows
2 60 (6.28%) Windows Server
3 30 (3.14%) Windows 10
4 23 (2.41%) Linux
5 15 (1.57%) Android
5 15 (1.57%) Apple iOS
6 10 (1.05%) Windows Server 2019
7 7 (0.73%) Unix
7 7 (0.73%) Windows Server 2016
8 6 (0.63%) Mac OS
8 6 (0.63%) Windows Server 2012
9 5 (0.52%) Red Hat Enterprise Linux
10 3 (0.31%) Mac OS X
11 2 (0.21%) VMS
12 1 (0.10%) Windows 8
12 1 (0.10%) Windows Server 2008
Processes & Methodologies
1 570 (59.69%) ITIL
2 419 (43.87%) ITSM
3 280 (29.32%) Problem-Solving
4 253 (26.49%) Agile
5 215 (22.51%) Service Delivery
6 197 (20.63%) Continuous Improvement
7 182 (19.06%) DevOps
8 168 (17.59%) Customer Service
9 162 (16.96%) Project Management
10 156 (16.34%) Analytics
11 137 (14.35%) Customer Experience
12 133 (13.93%) Change Management
13 131 (13.72%) Data Management
14 130 (13.61%) Roadmaps
15 129 (13.51%) Stakeholder Management
16 121 (12.67%) Data Integration
17 107 (11.20%) Incident Management
18 102 (10.68%) Data Modelling
19 98 (10.26%) Mentoring
20 97 (10.16%) Computer Science
Programming Languages
1 81 (8.48%) SQL
2 57 (5.97%) PowerShell
3 39 (4.08%) Python
4 17 (1.78%) Bicep
5 16 (1.68%) JavaScript
6 14 (1.47%) C#
7 7 (0.73%) Java
7 7 (0.73%) PL/SQL
7 7 (0.73%) T-SQL
7 7 (0.73%) VB.NET
8 5 (0.52%) Bash
8 5 (0.52%) C
9 4 (0.42%) C++
10 3 (0.31%) RPG
11 2 (0.21%) Perl
11 2 (0.21%) R
11 2 (0.21%) Ruby
11 2 (0.21%) TypeScript
12 1 (0.10%) Scala
Qualifications
1 178 (18.64%) Degree
2 107 (11.20%) DBS Check
3 56 (5.86%) Microsoft Certification
4 55 (5.76%) Security Cleared
5 52 (5.45%) PMI Certification
6 50 (5.24%) Azure Certification
7 47 (4.92%) Computer Science Degree
8 46 (4.82%) ITIL Certification
9 35 (3.66%) PMP
10 32 (3.35%) CISSP
11 26 (2.72%) SC Cleared
12 24 (2.51%) Master's Degree
13 23 (2.41%) DV Cleared
14 22 (2.30%) ITIL Foundation Certificate
15 18 (1.88%) A+ Certification
16 12 (1.26%) Network+ Certification
17 9 (0.94%) AWS Certification
17 9 (0.94%) MCITP
18 8 (0.84%) MCSA
18 8 (0.84%) MCSE
Quality Assurance & Compliance
1 70 (7.33%) SLA
2 52 (5.45%) QA
3 35 (3.66%) GDPR
4 30 (3.14%) Data Quality
5 24 (2.51%) ISO/IEC 27001
6 23 (2.41%) Cyber Essentials
7 17 (1.78%) Cyber Essentials PLUS
7 17 (1.78%) GxP
8 16 (1.68%) COBIT
9 11 (1.15%) Accessibility
9 11 (1.15%) ISO/IEC 20000
10 9 (0.94%) Sarbanes-Oxley
11 7 (0.73%) NIST
12 6 (0.63%) ITGC
13 5 (0.52%) PMO
14 4 (0.42%) GRC
15 3 (0.31%) PCI DSS
16 2 (0.21%) NCSC
17 1 (0.10%) COSHH
17 1 (0.10%) Government Security Classifications
System Software
1 100 (10.47%) Active Directory
2 25 (2.62%) Virtual Machines
2 25 (2.62%) VMware Infrastructure
3 16 (1.68%) Virtual Desktop
4 10 (1.05%) XenApp
5 6 (0.63%) VMware ESXi
6 5 (0.52%) VMware NSX
6 5 (0.52%) vSphere
7 4 (0.42%) Firmware
7 4 (0.42%) Hyper-V
8 1 (0.10%) BitLocker
8 1 (0.10%) Docker
8 1 (0.10%) NFS
8 1 (0.10%) vCloud
8 1 (0.10%) XenDesktop
Systems Management
1 35 (3.66%) Microsoft Intune
2 26 (2.72%) Single Sign-On
3 21 (2.20%) Grafana
3 21 (2.20%) Prometheus
4 15 (1.57%) Terraform
5 13 (1.36%) Ansible
6 10 (1.05%) SCCM
7 8 (0.84%) Progress Chef
8 6 (0.63%) Puppet
8 6 (0.63%) vCenter Server
9 5 (0.52%) ZABBIX
10 3 (0.31%) Jamf Pro
10 3 (0.31%) Kubernetes
10 3 (0.31%) NetBackup
10 3 (0.31%) SCOM
10 3 (0.31%) SmoothWall
11 2 (0.21%) Autotask
12 1 (0.10%) FortiGate
12 1 (0.10%) HP UCMDB
12 1 (0.10%) Plesk
Vendors
1 312 (32.67%) Microsoft
2 200 (20.94%) ServiceNow
3 107 (11.20%) Oracle
4 51 (5.34%) SAP
5 43 (4.50%) Cisco
6 32 (3.35%) VMware
7 26 (2.72%) SolarWinds
8 25 (2.62%) Citrix
9 23 (2.41%) Remedy
10 21 (2.20%) Meraki
11 17 (1.78%) OpenAI
12 16 (1.68%) Adobe
12 16 (1.68%) Apple
12 16 (1.68%) Databricks
13 14 (1.47%) BMC
13 14 (1.47%) Dell
13 14 (1.47%) Salesforce
14 13 (1.36%) Intapp
15 12 (1.26%) Zscaler
16 11 (1.15%) Workday
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