Service Analyst Jobs

Service Analyst
UK

The median Service Analyst salary in the UK is £30,000 per year, according to job vacancies posted during the 6 months leading to 29 June 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
29 Jun 2025
Same period 2024 Same period 2023
Rank 447 337 356
Rank change year-on-year -110 +19 +73
Permanent jobs requiring a Service Analyst 301 852 836
As % of all permanent jobs advertised in the UK 0.52% 0.79% 0.93%
As % of the Job Titles category 0.58% 0.83% 1.02%
Number of salaries quoted 228 643 644
10th Percentile £25,020 £22,000 £21,575
25th Percentile £26,250 £24,000 £24,000
Median annual salary (50th Percentile) £30,000 £27,500 £28,500
Median % change year-on-year +9.09% -3.51% +3.64%
75th Percentile £40,000 £33,750 £37,313
90th Percentile £53,750 £45,000 £48,750
UK excluding London median annual salary £28,500 £26,000 £26,000
% change year-on-year +9.62% - -

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 51,665 102,481 82,064
% of permanent jobs with a recognized job title 89.62% 94.80% 91.15%
Number of salaries quoted 27,796 72,314 54,036
10th Percentile £27,000 £28,500 £32,500
25th Percentile £38,000 £38,750 £44,525
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,750 £70,000 £80,000
90th Percentile £95,000 £90,000 £100,000
UK excluding London median annual salary £50,000 £50,000 £53,500
% change year-on-year - -6.54% +5.94%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

Salary distribution for jobs citing Service Analyst over the 6 months to 29 June 2025.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 29 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -120 264 £31,149 +13.27% 108
UK excluding London -118 202 £28,500 +9.62% 91
London +42 93 £40,000 +2.56% 30
Work from Home -20 80 £29,375 +4.30% 50
North of England -89 56 £27,500 +12.24% 29
South East +17 38 £30,399 +16.92% 13
Midlands +13 32 £26,000 -5.45% 9
South West +35 28 £30,000 +9.09% 14
North West -67 27 £28,149 +16.68% 14
Scotland +97 24 £28,000 - 3
East Midlands +30 24 £26,000 -7.69% 6
Yorkshire -2 23 £27,500 +12.24% 12
East of England -17 20 £30,000 +13.21% 13
West Midlands +15 8 £26,250 +5.00% 3
North East +21 6 £27,000 +10.20% 3
Northern Ireland +43 2 - - 3
Wales +19 2 £34,500 +35.29% 7

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 29 June 2025, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Analyst in the job title.

1 159 (52.82%) Social Skills
2 130 (43.19%) Microsoft
3 122 (40.53%) Microsoft 365
4 121 (40.20%) Customer Service
5 116 (38.54%) ITIL
6 111 (36.88%) Windows
7 104 (34.55%) Active Directory
8 80 (26.58%) Problem-Solving
9 77 (25.58%) Finance
10 65 (21.59%) ITSM
11 63 (20.93%) Service Management
12 56 (18.60%) Azure
13 51 (16.94%) Microsoft Office
14 45 (14.95%) ServiceNow
15 39 (12.96%) Windows 10
16 38 (12.62%) SharePoint
17 37 (12.29%) Change Management
18 36 (11.96%) SLA
19 35 (11.63%) Microsoft Exchange
19 35 (11.63%) Microsoft Intune
20 34 (11.30%) Windows Server
20 34 (11.30%) Law
21 27 (8.97%) Continuous Improvement
22 26 (8.64%) Service Delivery
23 25 (8.31%) Incident Management
23 25 (8.31%) Customer Experience
23 25 (8.31%) Analytical Skills
24 23 (7.64%) Entra ID
24 23 (7.64%) Degree
25 22 (7.31%) Banking

Service Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (12.62%) SharePoint
2 35 (11.63%) Microsoft Exchange
3 3 (1.00%) Confluence
3 3 (1.00%) SAS
4 2 (0.66%) IBM Notes
5 1 (0.33%) IIS
Applications
1 51 (16.94%) Microsoft Office
2 21 (6.98%) Microsoft Excel
3 20 (6.64%) Microsoft PowerPoint
4 2 (0.66%) MS Visio
5 1 (0.33%) Adobe Creative Suite
Business Applications
1 16 (5.32%) OpenText VIM for SAP
1 16 (5.32%) SAP FI
2 1 (0.33%) assyst
2 1 (0.33%) Carpe Diem
2 1 (0.33%) Dynamics CRM
2 1 (0.33%) Elite 3E
2 1 (0.33%) NetSuite
Cloud Services
1 122 (40.53%) Microsoft 365
2 56 (18.60%) Azure
3 23 (7.64%) Entra ID
4 19 (6.31%) OneDrive
5 14 (4.65%) Mimecast
6 11 (3.65%) Power Platform
7 6 (1.99%) Cloud Computing
8 4 (1.33%) AWS
8 4 (1.33%) SaaS
9 2 (0.66%) Dynamics 365
9 2 (0.66%) Google Analytics
9 2 (0.66%) Snowflake
10 1 (0.33%) Google Workspace
10 1 (0.33%) Microsoft Copilot
10 1 (0.33%) Power Automate
10 1 (0.33%) PowerApps
10 1 (0.33%) Rubrik
Communications & Networking
1 17 (5.65%) DNS
1 17 (5.65%) TCP/IP
2 16 (5.32%) VPN
3 15 (4.98%) DHCP
3 15 (4.98%) LAN
4 10 (3.32%) WAN
4 10 (3.32%) Wireless
5 8 (2.66%) Firewall
5 8 (2.66%) Remote Desktop
6 5 (1.66%) WebEx
7 4 (1.33%) VLAN
7 4 (1.33%) VoIP
8 2 (0.66%) Cisco IOS
8 2 (0.66%) Internet
8 2 (0.66%) IP Telephony
8 2 (0.66%) SAN
9 1 (0.33%) Bluetooth
9 1 (0.33%) Broadband
9 1 (0.33%) Intranet
9 1 (0.33%) Wi-Fi
Database & Business Intelligence
1 11 (3.65%) Power BI
2 3 (1.00%) Azure SQL Data Warehouse
2 3 (1.00%) Data Warehouse
3 2 (0.66%) Relational Database
3 2 (0.66%) SQL Server
4 1 (0.33%) DTS
4 1 (0.33%) KDB
Development Applications
1 4 (1.33%) JIRA
2 3 (1.00%) ER Studio
General
1 159 (52.82%) Social Skills
2 77 (25.58%) Finance
3 34 (11.30%) Law
4 25 (8.31%) Analytical Skills
5 22 (7.31%) Banking
6 18 (5.98%) Organisational Skills
7 13 (4.32%) Inclusion and Diversity
7 13 (4.32%) Retail
8 11 (3.65%) Public Sector
9 7 (2.33%) Private Banking
10 6 (1.99%) Legal
11 4 (1.33%) Automotive
11 4 (1.33%) Local Government
12 3 (1.00%) Back Office
12 3 (1.00%) Documentation Skills
12 3 (1.00%) Manufacturing
12 3 (1.00%) Marketing
12 3 (1.00%) Tech for Good
13 2 (0.66%) Electronics
13 2 (0.66%) Influencing Skills
Libraries, Frameworks & Software Standards
1 5 (1.66%) EDI
2 1 (0.33%) FIX Protocol
2 1 (0.33%) HTML
2 1 (0.33%) HTML5
2 1 (0.33%) jQuery
2 1 (0.33%) JSON
2 1 (0.33%) LDAP
2 1 (0.33%) Lightning Web Components
2 1 (0.33%) OAuth
2 1 (0.33%) REST
2 1 (0.33%) SOAP
2 1 (0.33%) Web Services
2 1 (0.33%) XML
2 1 (0.33%) XMPP
Miscellaneous
1 15 (4.98%) Management Information System
2 11 (3.65%) Self-Motivation
3 9 (2.99%) CMDB
4 8 (2.66%) Driving Licence
4 8 (2.66%) Onboarding
5 7 (2.33%) iPhone
6 6 (1.99%) Video Conferencing
7 4 (1.33%) Blackberry
7 4 (1.33%) Data Centre
7 4 (1.33%) Fat Client
7 4 (1.33%) Thin Client
8 3 (1.00%) Analytical Mindset
9 2 (0.66%) Data Protection Act
9 2 (0.66%) Data Structures
9 2 (0.66%) iPad
9 2 (0.66%) Smartcard
9 2 (0.66%) Smartphone
10 1 (0.33%) Foreign Exchange (FX)
10 1 (0.33%) Hedge funds
10 1 (0.33%) Reference Data
Operating Systems
1 111 (36.88%) Windows
2 39 (12.96%) Windows 10
3 34 (11.30%) Windows Server
4 8 (2.66%) Android
4 8 (2.66%) Mac OS
5 5 (1.66%) Apple iOS
6 4 (1.33%) Windows Server 2012
7 3 (1.00%) Linux
7 3 (1.00%) Windows 7
7 3 (1.00%) Windows Server 2019
8 2 (0.66%) Mac OS X
9 1 (0.33%) Windows Server 2008
Processes & Methodologies
1 121 (40.20%) Customer Service
2 116 (38.54%) ITIL
3 80 (26.58%) Problem-Solving
4 65 (21.59%) ITSM
5 63 (20.93%) Service Management
6 37 (12.29%) Change Management
7 27 (8.97%) Continuous Improvement
8 26 (8.64%) Service Delivery
9 25 (8.31%) Customer Experience
9 25 (8.31%) Incident Management
10 19 (6.31%) ERP
10 19 (6.31%) Project Management
11 18 (5.98%) Coaching
12 17 (5.65%) Configuration Management
12 17 (5.65%) Time Management
13 16 (5.32%) Cost Control
13 16 (5.32%) Stakeholder Management
13 16 (5.32%) Strategic Thinking
14 15 (4.98%) Business Intelligence
15 14 (4.65%) Problem Management
Programming Languages
1 12 (3.99%) SQL
2 9 (2.99%) Python
3 5 (1.66%) PowerShell
4 3 (1.00%) R
5 1 (0.33%) Apex Code
5 1 (0.33%) Bash
5 1 (0.33%) Java
5 1 (0.33%) JavaScript
5 1 (0.33%) SOQL
Qualifications
1 23 (7.64%) Degree
2 11 (3.65%) Microsoft Certification
3 8 (2.66%) A+ Certification
3 8 (2.66%) ITIL Foundation Certificate
4 7 (2.33%) DBS Check
4 7 (2.33%) ITIL Certification
5 5 (1.66%) CIPD
5 5 (1.66%) MCSA
5 5 (1.66%) MOS
5 5 (1.66%) Security Cleared
6 4 (1.33%) CompTIA Security+
6 4 (1.33%) SC Cleared
7 3 (1.00%) MCDST
8 2 (0.66%) AAT
8 2 (0.66%) ACCA
8 2 (0.66%) Azure Certification
8 2 (0.66%) BPSS Clearance
8 2 (0.66%) CCNP
8 2 (0.66%) CIMA
8 2 (0.66%) Cisco Certification
Quality Assurance & Compliance
1 36 (11.96%) SLA
2 2 (0.66%) Accessibility
2 2 (0.66%) ISO 22301
2 2 (0.66%) ISO 9001
2 2 (0.66%) ISO/IEC 27001
2 2 (0.66%) PCI DSS
3 1 (0.33%) COBIT
3 1 (0.33%) GDPR
3 1 (0.33%) PMO
System Software
1 104 (34.55%) Active Directory
2 11 (3.65%) VMware Infrastructure
3 9 (2.99%) Virtual Desktop
4 5 (1.66%) XenApp
5 2 (0.66%) Hyper-V
6 1 (0.33%) Virtual Machines
6 1 (0.33%) Virtual Servers
Systems Management
1 35 (11.63%) Microsoft Intune
2 10 (3.32%) SCCM
3 1 (0.33%) DameWare
3 1 (0.33%) Jamf Pro
3 1 (0.33%) NetBackup
Vendors
1 130 (43.19%) Microsoft
2 45 (14.95%) ServiceNow
3 19 (6.31%) Cisco
4 18 (5.98%) SAP
5 16 (5.32%) VMware
6 12 (3.99%) Citrix
6 12 (3.99%) Meraki
7 8 (2.66%) Sophos
8 7 (2.33%) Avaloq
8 7 (2.33%) HP
9 4 (1.33%) Apple
9 4 (1.33%) iManage
10 3 (1.00%) Adobe
10 3 (1.00%) Google
10 3 (1.00%) Intapp
10 3 (1.00%) Salesforce
11 2 (0.66%) Avaya
11 2 (0.66%) Dell
11 2 (0.66%) LogicMonitor
11 2 (0.66%) Lotus
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