Service Analyst Jobs with Hybrid/Remote/WFH Options

Service Analyst
UK > Work from Home

The median Service Analyst salary for remote or hybrid work is £29,375 per year, according to job vacancies posted during the 6 months leading to 15 June 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
15 Jun 2025
Same period 2024 Same period 2023
Rank 388 399 392
Rank change year-on-year +11 -7 +102
Permanent jobs requiring a Service Analyst 75 217 250
As % of all permanent jobs with a WFH option 0.38% 0.61% 0.67%
As % of the Job Titles category 0.42% 0.63% 0.70%
Number of salaries quoted 58 185 198
10th Percentile £25,000 £21,550 £21,277
25th Percentile £25,815 £25,000 £23,500
Median annual salary (50th Percentile) £29,375 £28,165 £30,000
Median % change year-on-year +4.30% -6.12% +5.26%
75th Percentile £42,188 £35,000 £37,500
90th Percentile £53,750 £53,500 £53,225
UK median annual salary £30,750 £27,500 £28,500
% change year-on-year +11.82% -3.51% +3.64%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 17,798 34,345 35,611
% of permanent jobs with a recognized job title 91.32% 96.29% 95.91%
Number of salaries quoted 9,732 25,947 26,063
10th Percentile £26,250 £33,250 £36,875
25th Percentile £40,000 £42,500 £47,447
Median annual salary (50th Percentile) £57,000 £55,000 £62,500
Median % change year-on-year +3.64% -12.00% +4.17%
75th Percentile £75,000 £75,000 £81,250
90th Percentile £100,000 £93,750 £100,000
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

Service Analyst
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Service Analyst trend for jobs with Hybrid/Remote/WFH options

Service Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing Service Analyst.

Service Analyst salary trend for jobs with a WFH option

Service Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing Service Analyst over the 6 months to 15 June 2025.

Service Analyst salary histogram for jobs with a WFH option

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 15 June 2025, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring Service Analyst in the job title.

1 37 (49.33%) Social Skills
1 37 (49.33%) Customer Service
2 35 (46.67%) Microsoft 365
3 34 (45.33%) Active Directory
4 28 (37.33%) Microsoft
4 28 (37.33%) Windows
5 27 (36.00%) ITIL
5 27 (36.00%) Finance
6 23 (30.67%) Azure
7 17 (22.67%) Coaching
8 16 (21.33%) Windows 10
9 15 (20.00%) Microsoft Exchange
10 13 (17.33%) Microsoft Office
10 13 (17.33%) ServiceNow
11 12 (16.00%) Microsoft Intune
12 11 (14.67%) Analytical Skills
12 11 (14.67%) Change Management
12 11 (14.67%) Continuous Improvement
13 10 (13.33%) Incident Management
13 10 (13.33%) SharePoint
13 10 (13.33%) Cisco
13 10 (13.33%) Meraki
14 9 (12.00%) Problem-Solving
14 9 (12.00%) Problem Management
15 7 (9.33%) Public Sector
15 7 (9.33%) Organisational Skills
15 7 (9.33%) ITSM
15 7 (9.33%) SCCM
15 7 (9.33%) Agile
15 7 (9.33%) Degree

Service Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (20.00%) Microsoft Exchange
2 10 (13.33%) SharePoint
3 2 (2.67%) IBM Notes
4 1 (1.33%) Confluence
Applications
1 13 (17.33%) Microsoft Office
2 6 (8.00%) Microsoft Excel
2 6 (8.00%) Microsoft PowerPoint
Business Applications
1 2 (2.67%) Elite 3E
2 1 (1.33%) Carpe Diem
Cloud Services
1 35 (46.67%) Microsoft 365
2 23 (30.67%) Azure
3 6 (8.00%) Cloud Computing
4 5 (6.67%) Entra ID
4 5 (6.67%) Mimecast
5 3 (4.00%) SaaS
6 2 (2.67%) AWS
7 1 (1.33%) Dynamics 365
7 1 (1.33%) OneDrive
Communications & Networking
1 4 (5.33%) DNS
1 4 (5.33%) Wireless
2 3 (4.00%) LAN
2 3 (4.00%) TCP/IP
2 3 (4.00%) VPN
3 2 (2.67%) DHCP
3 2 (2.67%) Internet
3 2 (2.67%) Remote Desktop
3 2 (2.67%) WAN
4 1 (1.33%) Firewall
4 1 (1.33%) SAN
4 1 (1.33%) Softphone
4 1 (1.33%) WebEx
4 1 (1.33%) Wi-Fi
Database & Business Intelligence
1 3 (4.00%) Azure SQL Data Warehouse
1 3 (4.00%) Data Warehouse
2 1 (1.33%) KDB
2 1 (1.33%) Relational Database
2 1 (1.33%) SQL Server
Development Applications
1 2 (2.67%) JIRA
General
1 37 (49.33%) Social Skills
2 27 (36.00%) Finance
3 11 (14.67%) Analytical Skills
4 7 (9.33%) Organisational Skills
4 7 (9.33%) Public Sector
5 6 (8.00%) Inclusion and Diversity
6 5 (6.67%) Banking
7 4 (5.33%) Retail
8 3 (4.00%) Law
9 1 (1.33%) Corporate Banking
9 1 (1.33%) Documentation Skills
9 1 (1.33%) Influencing Skills
9 1 (1.33%) Legal
9 1 (1.33%) Retail Banking
Libraries, Frameworks & Software Standards
1 1 (1.33%) FIX Protocol
Miscellaneous
1 6 (8.00%) Management Information System
2 4 (5.33%) Data Centre
3 3 (4.00%) Onboarding
3 3 (4.00%) Video Conferencing
4 2 (2.67%) Blackberry
4 2 (2.67%) Driving Licence
4 2 (2.67%) Self-Motivation
5 1 (1.33%) Analytical Mindset
5 1 (1.33%) CMDB
5 1 (1.33%) Fixed Income
5 1 (1.33%) Foreign Exchange (FX)
5 1 (1.33%) iPhone
5 1 (1.33%) Mobile Computing
5 1 (1.33%) Replication
Operating Systems
1 28 (37.33%) Windows
2 16 (21.33%) Windows 10
3 4 (5.33%) Windows Server
4 2 (2.67%) Mac OS
4 2 (2.67%) Windows 7
5 1 (1.33%) Android
5 1 (1.33%) Apple iOS
Processes & Methodologies
1 37 (49.33%) Customer Service
2 27 (36.00%) ITIL
3 17 (22.67%) Coaching
4 11 (14.67%) Change Management
4 11 (14.67%) Continuous Improvement
5 10 (13.33%) Incident Management
6 9 (12.00%) Problem Management
6 9 (12.00%) Problem-Solving
7 7 (9.33%) Agile
7 7 (9.33%) ITSM
8 6 (8.00%) Mentoring
8 6 (8.00%) Service Management
9 5 (6.67%) Creative Thinking
9 5 (6.67%) Due Diligence
9 5 (6.67%) Service Delivery
9 5 (6.67%) Workflow
10 4 (5.33%) Cybersecurity
10 4 (5.33%) Disaster Recovery
11 3 (4.00%) Chat Support
11 3 (4.00%) Data Entry
Programming Languages
1 3 (4.00%) PowerShell
2 1 (1.33%) Python
2 1 (1.33%) SQL
Qualifications
1 7 (9.33%) Degree
2 2 (2.67%) ITIL Certification
2 2 (2.67%) Microsoft Certification
3 1 (1.33%) IIBA
3 1 (1.33%) ITIL Foundation Certificate
3 1 (1.33%) Master's Degree
3 1 (1.33%) MBA
3 1 (1.33%) Numerate Degree
3 1 (1.33%) PMI Certification
3 1 (1.33%) PMP
3 1 (1.33%) Six Sigma Black Belt
Quality Assurance & Compliance
1 3 (4.00%) SLA
System Software
1 34 (45.33%) Active Directory
2 3 (4.00%) VMware Infrastructure
3 1 (1.33%) Hyper-V
3 1 (1.33%) Virtual Servers
Systems Management
1 12 (16.00%) Microsoft Intune
2 7 (9.33%) SCCM
3 1 (1.33%) DameWare
Vendors
1 28 (37.33%) Microsoft
2 13 (17.33%) ServiceNow
3 10 (13.33%) Cisco
3 10 (13.33%) Meraki
4 5 (6.67%) Sophos
5 4 (5.33%) iManage
6 3 (4.00%) Intapp
6 3 (4.00%) VMware
7 2 (2.67%) Adobe
7 2 (2.67%) Citrix
7 2 (2.67%) Lotus
8 1 (1.33%) CrowdStrike
8 1 (1.33%) DocuSign
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