IT Support Jobs

IT Support
UK

The median IT Support salary in the UK is £31,500 per year, according to job vacancies posted during the 6 months leading to 10 June 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
10 Jun 2025
Same period 2024 Same period 2023
Rank 116 83 149
Rank change year-on-year -33 +66 +166
Permanent jobs requiring an IT Support 1,495 3,319 2,253
As % of all permanent jobs advertised in the UK 2.66% 3.06% 2.42%
As % of the Job Titles category 2.95% 3.23% 2.65%
Number of salaries quoted 1,301 2,784 1,309
10th Percentile £22,425 £21,250 £23,000
25th Percentile £26,000 £24,500 £26,250
Median annual salary (50th Percentile) £31,500 £28,500 £31,250
Median % change year-on-year +10.53% -8.80% +7.76%
75th Percentile £38,750 £34,500 £37,500
90th Percentile £48,750 £42,500 £46,250
UK excluding London median annual salary £30,000 £28,000 £29,375
% change year-on-year +7.14% -4.68% +6.82%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,705 102,755 84,914
% of permanent jobs with a recognized job title 90.16% 94.75% 91.21%
Number of salaries quoted 26,686 72,539 55,149
10th Percentile £28,000 £28,500 £32,500
25th Percentile £40,000 £38,524 £45,000
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,750 £70,000 £80,000
90th Percentile £95,000 £90,000 £100,000
UK excluding London median annual salary £50,055 £50,000 £53,500
% change year-on-year +0.11% -6.54% +6.37%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

3-month moving average salary quoted in jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

Salary distribution for jobs citing IT Support over the 6 months to 10 June 2025.

Salary histogram for IT Support in the UK

IT Support
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 10 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -36 1,419 £31,500 +10.10% 479
UK excluding London -37 1,185 £30,000 +7.14% 389
Work from Home +34 418 £32,000 +4.99% 130
Midlands -8 322 £28,000 +3.70% 82
North of England -58 311 £29,000 +5.45% 116
South East -40 284 £30,000 +1.69% 76
London +37 269 £40,000 +14.29% 125
West Midlands -3 183 £30,000 +9.09% 44
Yorkshire -3 151 £28,750 +4.55% 47
North West -89 140 £28,250 +2.73% 58
East Midlands -13 139 £27,500 +5.77% 38
East of England -58 122 £32,500 +18.18% 22
South West -9 110 £32,500 +16.07% 66
Scotland +33 24 £27,000 -1.82% 19
North East -11 20 £35,000 +7.69% 13
Northern Ireland +46 7 - - 6
Wales -24 4 £27,500 - 13
Channel Islands - 1 £34,000 - 2

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 10 June 2025, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 842 (56.32%) Windows
2 808 (54.05%) Microsoft
3 724 (48.43%) Microsoft 365
4 692 (46.29%) Social Skills
5 568 (37.99%) Active Directory
6 490 (32.78%) Problem-Solving
7 414 (27.69%) Azure
8 399 (26.69%) Customer Service
9 255 (17.06%) Windows Server
10 250 (16.72%) Microsoft Office
11 235 (15.72%) ITIL
11 235 (15.72%) Windows 10
12 228 (15.25%) Cybersecurity
13 209 (13.98%) Degree
14 205 (13.71%) Driving Licence
15 187 (12.51%) SharePoint
16 183 (12.24%) Microsoft Intune
17 182 (12.17%) Microsoft Exchange
18 181 (12.11%) Firewall
19 158 (10.57%) DNS
20 156 (10.43%) LAN
21 153 (10.23%) Entra ID
22 149 (9.97%) ITSM
23 144 (9.63%) WAN
24 142 (9.50%) Law
25 137 (9.16%) SQL
26 136 (9.10%) VMware
26 136 (9.10%) Analytical Skills
27 122 (8.16%) Service Delivery
28 121 (8.09%) DHCP

IT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 187 (12.51%) SharePoint
2 182 (12.17%) Microsoft Exchange
3 49 (3.28%) Confluence
4 20 (1.34%) IIS
5 9 (0.60%) Tomcat
5 9 (0.60%) WordPress
6 6 (0.40%) Apache
7 4 (0.27%) IBM Domino
8 2 (0.13%) SAP Portal
9 1 (0.067%) Alfresco
9 1 (0.067%) Documentum
9 1 (0.067%) Exchange Server 2013
Applications
1 250 (16.72%) Microsoft Office
2 64 (4.28%) Microsoft Excel
3 27 (1.81%) Microsoft PowerPoint
4 9 (0.60%) Chatbot
5 5 (0.33%) MS Visio
6 4 (0.27%) Spreadsheet
7 2 (0.13%) Adobe Creative Suite
Business Applications
1 12 (0.80%) NetSuite
2 10 (0.67%) Dynamics NAV
3 6 (0.40%) SAP ERP
4 4 (0.27%) Dynamics CRM
4 4 (0.27%) Dynamics GP
4 4 (0.27%) Sage 1000
5 3 (0.20%) Sage 50
6 2 (0.13%) Carpe Diem
7 1 (0.067%) Remedy ITSM
7 1 (0.067%) Temenos T24
Cloud Services
1 724 (48.43%) Microsoft 365
2 414 (27.69%) Azure
3 153 (10.23%) Entra ID
4 75 (5.02%) AWS
5 56 (3.75%) OneDrive
5 56 (3.75%) SaaS
6 32 (2.14%) Power Platform
7 28 (1.87%) Cloud Computing
8 25 (1.67%) Google Workspace
9 24 (1.61%) Power Automate
10 19 (1.27%) Microsoft Copilot
11 18 (1.20%) Mimecast
12 13 (0.87%) PowerApps
13 9 (0.60%) Dynamics 365
14 8 (0.54%) PaaS
15 7 (0.47%) GCP
16 6 (0.40%) Google Docs
16 6 (0.40%) Nutanix
16 6 (0.40%) Slack
17 5 (0.33%) Salesforce Service Cloud
Communications & Networking
1 181 (12.11%) Firewall
2 158 (10.57%) DNS
3 156 (10.43%) LAN
4 144 (9.63%) WAN
5 121 (8.09%) DHCP
6 109 (7.29%) VoIP
7 101 (6.76%) VPN
8 86 (5.75%) TCP/IP
9 75 (5.02%) VLAN
10 60 (4.01%) Wi-Fi
11 38 (2.54%) Wireless
12 35 (2.34%) Cisco IOS
13 31 (2.07%) SAN
14 29 (1.94%) Network Security
15 26 (1.74%) Internet
16 23 (1.54%) ADSL
17 19 (1.27%) NAS
18 18 (1.20%) SSL
19 12 (0.80%) 3G
19 12 (0.80%) 4G
Database & Business Intelligence
1 87 (5.82%) SQL Server
2 20 (1.34%) Power BI
3 16 (1.07%) Amazon RDS
4 9 (0.60%) PostgreSQL
5 8 (0.54%) SQL Server Integration Services
5 8 (0.54%) SQL Server Reporting Services
6 7 (0.47%) MySQL
7 4 (0.27%) FileMaker
7 4 (0.27%) MS Access
8 2 (0.13%) Tableau
9 1 (0.067%) Power Query
Development Applications
1 55 (3.68%) JIRA
2 5 (0.33%) Git
3 1 (0.067%) Visual Studio
General
1 692 (46.29%) Social Skills
2 142 (9.50%) Law
3 136 (9.10%) Analytical Skills
4 87 (5.82%) Retail
5 80 (5.35%) Telecoms
6 78 (5.22%) Finance
7 74 (4.95%) Legal
8 70 (4.68%) Organisational Skills
9 64 (4.28%) Manufacturing
10 34 (2.27%) Pharmaceutical
11 33 (2.21%) Inclusion and Diversity
12 31 (2.07%) Public Sector
13 24 (1.61%) Marketing
14 21 (1.40%) Automotive
15 19 (1.27%) Electronics
16 15 (1.00%) Advertising
17 10 (0.67%) Documentation Skills
17 10 (0.67%) Presentation Skills
18 9 (0.60%) Czech Language
19 6 (0.40%) Banking
Libraries, Frameworks & Software Standards
1 16 (1.07%) CSS
1 16 (1.07%) HTML
2 14 (0.94%) 802.1X
3 9 (0.60%) JSON
3 9 (0.60%) LDAP
3 9 (0.60%) REST
3 9 (0.60%) SOAP
3 9 (0.60%) XML
4 7 (0.47%) .NET
5 6 (0.40%) EDI
6 4 (0.27%) ASP.NET
7 2 (0.13%) FIX Protocol
8 1 (0.067%) ModSecurity
8 1 (0.067%) WSH
8 1 (0.067%) X-Windows
Miscellaneous
1 205 (13.71%) Driving Licence
2 79 (5.28%) Self-Motivation
3 58 (3.88%) EPoS
4 53 (3.55%) Onboarding
5 50 (3.34%) CCTV
6 43 (2.88%) Video Conferencing
7 20 (1.34%) iPhone
8 19 (1.27%) Management Information System
8 19 (1.27%) Mobile App
9 16 (1.07%) Client/Server
10 15 (1.00%) Smartphone
11 14 (0.94%) FMCG
12 12 (0.80%) Data Centre
12 12 (0.80%) NHS
12 12 (0.80%) Social Media
13 11 (0.74%) Enterprise Software
14 10 (0.67%) iPad
15 8 (0.54%) Blackberry
16 7 (0.47%) Clustering
17 6 (0.40%) Replication
Operating Systems
1 842 (56.32%) Windows
2 255 (17.06%) Windows Server
3 235 (15.72%) Windows 10
4 89 (5.95%) Linux
5 85 (5.69%) Android
6 78 (5.22%) Mac OS
7 57 (3.81%) Apple iOS
8 35 (2.34%) Windows Server 2016
9 34 (2.27%) Windows Server 2019
10 27 (1.81%) Mac OS X
11 24 (1.61%) Windows 7
12 18 (1.20%) Unix
13 14 (0.94%) Windows Server 2012
14 4 (0.27%) Red Hat Enterprise Linux
Processes & Methodologies
1 490 (32.78%) Problem-Solving
2 399 (26.69%) Customer Service
3 235 (15.72%) ITIL
4 228 (15.25%) Cybersecurity
5 149 (9.97%) ITSM
6 122 (8.16%) Service Delivery
7 87 (5.82%) Mentoring
8 84 (5.62%) Incident Management
9 81 (5.42%) CRM
10 71 (4.75%) Continuous Improvement
11 69 (4.62%) Mobile Device Management
12 68 (4.55%) Root Cause Analysis
13 64 (4.28%) Service Management
14 61 (4.08%) Project Management
15 56 (3.75%) Migration
16 52 (3.48%) Agile
17 51 (3.41%) ERP
17 51 (3.41%) Mathematics
18 49 (3.28%) Computer Science
18 49 (3.28%) Time Management
Programming Languages
1 137 (9.16%) SQL
2 116 (7.76%) PowerShell
3 29 (1.94%) JavaScript
4 20 (1.34%) VBA
5 19 (1.27%) Python
6 12 (0.80%) PHP
7 10 (0.67%) C#
7 10 (0.67%) Java
8 8 (0.54%) T-SQL
9 6 (0.40%) VB.NET
10 5 (0.33%) VB
11 1 (0.067%) C
11 1 (0.067%) C++
11 1 (0.067%) VBScript
Qualifications
1 209 (13.98%) Degree
2 105 (7.02%) Microsoft Certification
3 68 (4.55%) A+ Certification
4 39 (2.61%) Cisco Certification
4 39 (2.61%) DBS Check
4 39 (2.61%) Network+ Certification
5 35 (2.34%) Security Cleared
6 32 (2.14%) CCNA
7 24 (1.61%) MCP
8 20 (1.34%) MCSA
9 18 (1.20%) CISSP
9 18 (1.20%) MCSE
10 17 (1.14%) CCNP
10 17 (1.14%) MCITP
10 17 (1.14%) PMI Certification
10 17 (1.14%) PMP
10 17 (1.14%) SC Cleared
11 15 (1.00%) HND
12 14 (0.94%) Computer Science Degree
13 13 (0.87%) ITIL Certification
Quality Assurance & Compliance
1 105 (7.02%) SLA
2 60 (4.01%) GDPR
3 38 (2.54%) Cyber Essentials
4 25 (1.67%) ISO/IEC 27001
5 23 (1.54%) Cyber Essentials PLUS
6 17 (1.14%) QA
7 8 (0.54%) PCI DSS
8 4 (0.27%) Accessibility
9 3 (0.20%) ISO 9001
10 2 (0.13%) Sarbanes-Oxley
11 1 (0.067%) GxP
System Software
1 568 (37.99%) Active Directory
2 90 (6.02%) VMware Infrastructure
3 58 (3.88%) Hyper-V
4 19 (1.27%) Virtual Desktop
5 11 (0.74%) Virtual Servers
6 9 (0.60%) VMware ESXi
7 5 (0.33%) Firmware
7 5 (0.33%) Microsoft Virtual Server
7 5 (0.33%) vSphere
8 2 (0.13%) Virtual Machines
9 1 (0.067%) Xen
9 1 (0.067%) XenApp
Systems Management
1 183 (12.24%) Microsoft Intune
2 35 (2.34%) SCCM
3 19 (1.27%) Jamf Pro
4 16 (1.07%) Single Sign-On
5 7 (0.47%) Autotask
6 6 (0.40%) AirWatch
6 6 (0.40%) Ansible
7 5 (0.33%) SmoothWall
7 5 (0.33%) Terraform
7 5 (0.33%) WSUS
8 4 (0.27%) Dell DRAC
8 4 (0.27%) FortiGate
9 2 (0.13%) Active Directory Federation Services
9 2 (0.13%) Backup Exec
9 2 (0.13%) PaperCut
10 1 (0.067%) Kubernetes
10 1 (0.067%) Panaseer
10 1 (0.067%) Plesk
10 1 (0.067%) vCenter Server
Vendors
1 808 (54.05%) Microsoft
2 136 (9.10%) VMware
3 115 (7.69%) Cisco
4 59 (3.95%) Apple
5 45 (3.01%) ServiceNow
6 43 (2.88%) Google
6 43 (2.88%) Meraki
7 41 (2.74%) SAP
8 37 (2.47%) Veeam
9 33 (2.21%) Citrix
10 23 (1.54%) Sage
11 22 (1.47%) Sophos
12 20 (1.34%) Salesforce
13 19 (1.27%) Fortinet
14 18 (1.20%) Zoho
15 16 (1.07%) Aruba
15 16 (1.07%) HP
16 13 (0.87%) iManage
16 13 (0.87%) Oracle
17 11 (0.74%) MobileIron
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