Second Line Support
UK
The median Second Line Support salary in the UK is £31,500 per year, according to job vacancies posted during the 6 months leading to 10 June 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 10 Jun 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 334 | 360 | 380 |
| Rank change year-on-year | +26 | +20 | +165 |
| Permanent jobs requiring a 2nd Line Support | 470 | 800 | 816 |
| As % of all permanent jobs advertised in the UK | 0.84% | 0.74% | 0.88% |
| As % of the Job Titles category | 0.93% | 0.78% | 0.96% |
| Number of salaries quoted | 447 | 713 | 738 |
| 10th Percentile | £26,500 | £26,000 | £25,000 |
| 25th Percentile | £28,750 | £27,500 | £27,500 |
| Median annual salary (50th Percentile) | £31,500 | £30,500 | £31,500 |
| Median % change year-on-year | +3.28% | -3.17% | +5.00% |
| 75th Percentile | £35,125 | £35,250 | £35,663 |
| 90th Percentile | £40,000 | £40,000 | £40,000 |
| UK excluding London median annual salary | £31,500 | £30,000 | £30,000 |
| % change year-on-year | +5.00% | - | +7.14% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 50,705 | 102,755 | 84,914 |
| % of permanent jobs with a recognized job title | 90.16% | 94.75% | 91.21% |
| Number of salaries quoted | 26,686 | 72,539 | 55,149 |
| 10th Percentile | £28,000 | £28,500 | £32,500 |
| 25th Percentile | £40,000 | £38,524 | £45,000 |
| Median annual salary (50th Percentile) | £55,000 | £52,500 | £60,000 |
| Median % change year-on-year | +4.76% | -12.50% | - |
| 75th Percentile | £73,750 | £70,000 | £80,000 |
| 90th Percentile | £95,000 | £90,000 | £100,000 |
| UK excluding London median annual salary | £50,055 | £50,000 | £53,500 |
| % change year-on-year | +0.11% | -6.54% | +6.37% |
2nd Line Support
Job Vacancy Trend
Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised.
2nd Line Support
Salary Trend
3-month moving average salary quoted in jobs citing 2nd Line Support.
2nd Line Support
Salary Histogram
Salary distribution for jobs citing 2nd Line Support over the 6 months to 10 June 2025.
2nd Line Support
Top 15 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 10 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +18 | 461 | £31,500 | +1.61% | 100 |
| UK excluding London | +40 | 410 | £31,500 | +5.00% | 92 |
| Work from Home | +119 | 166 | £31,500 | +0.40% | 40 |
| Midlands | +90 | 123 | £30,500 | +3.39% | 7 |
| South West | +122 | 105 | £31,500 | -5.97% | 17 |
| North of England | +8 | 79 | £30,500 | +1.67% | 20 |
| East Midlands | +78 | 73 | £30,000 | +1.69% | 4 |
| London | +65 | 52 | £40,000 | +14.29% | 19 |
| South East | -27 | 52 | £31,500 | +5.00% | 34 |
| East of England | -9 | 51 | £29,500 | -4.84% | 6 |
| West Midlands | +56 | 50 | £30,500 | +3.39% | 3 |
| Yorkshire | +61 | 45 | £29,000 | -7.94% | 6 |
| North West | -30 | 26 | £33,500 | +11.67% | 11 |
| North East | +37 | 8 | £32,000 | +6.67% | 3 |
| Scotland | +76 | 1 | £32,500 | +12.07% | 3 |
2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 10 June 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support in the job title.
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2nd Line Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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