1st Line Engineer Jobs

First Line Engineer
UK

The median First Line Engineer salary in the UK is £27,500 per year, according to job vacancies posted during the 6 months leading to 16 June 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
16 Jun 2025
Same period 2024 Same period 2023
Rank 669 770 792
Rank change year-on-year +101 +22 +319
Permanent jobs requiring a 1st Line Engineer 51 144 153
As % of all permanent jobs advertised in the UK 0.091% 0.13% 0.17%
As % of the Job Titles category 0.10% 0.14% 0.18%
Number of salaries quoted 46 140 142
10th Percentile £21,250 £21,000 £21,250
25th Percentile £25,563 £23,000 £23,500
Median annual salary (50th Percentile) £27,500 £27,000 £25,250
Median % change year-on-year +1.85% +6.93% +1.00%
75th Percentile £34,500 £28,750 £28,750
90th Percentile £37,500 £36,500 £31,450
UK excluding London median annual salary £27,500 £26,000 £25,000
% change year-on-year +5.77% +4.00% +8.70%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,468 105,033 83,541
% of permanent jobs with a recognized job title 89.90% 94.79% 91.16%
Number of salaries quoted 26,658 74,081 54,579
10th Percentile £27,500 £28,500 £32,500
25th Percentile £39,500 £38,572 £45,000
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,750 £70,000 £80,000
90th Percentile £95,000 £90,000 £100,000
UK excluding London median annual salary £50,055 £50,000 £53,500
% change year-on-year +0.11% -6.54% +6.63%

1st Line Engineer
Job Vacancy Trend

Job postings that featured 1st Line Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Engineer.

Salary trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Histogram

Salary distribution for jobs citing 1st Line Engineer over the 6 months to 16 June 2025.

Salary histogram for 1st Line Engineer in the UK

1st Line Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Engineer within the UK over the 6 months to 16 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +118 46 £28,000 +9.80% 252
UK excluding London +110 42 £27,500 +5.77% 232
South East +74 21 £33,000 +30.69% 52
Work from Home +112 8 £32,750 +21.30% 109
London +90 8 £27,750 +0.91% 30
Midlands +83 7 £26,500 +3.92% 42
Wales +48 5 £22,500 +2.27% 7
North of England +48 5 £26,500 +16.10% 70
Yorkshire +68 4 £25,750 +19.77% 19
East Midlands +51 4 £24,500 -3.92% 20
South West +105 3 £26,500 -1.85% 22
West Midlands +74 3 £37,500 +36.36% 22
East of England +31 1 £26,000 +8.33% 28
North West +3 1 £26,750 +15.05% 43

1st Line Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 16 June 2025, 1st Line Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Engineer in the job title.

1 30 (58.82%) Windows
2 26 (50.98%) Social Skills
3 25 (49.02%) Microsoft
4 23 (45.10%) Problem-Solving
5 20 (39.22%) Microsoft 365
6 19 (37.25%) Customer Service
7 18 (35.29%) Active Directory
8 16 (31.37%) Cisco
9 13 (25.49%) ITIL
10 12 (23.53%) LAN
10 12 (23.53%) WAN
11 11 (21.57%) CCNA
11 11 (21.57%) Cisco Certification
11 11 (21.57%) MS Visio
11 11 (21.57%) Microsoft Office
11 11 (21.57%) Juniper
11 11 (21.57%) Fortinet
11 11 (21.57%) Continuous Improvement
12 10 (19.61%) OSPF
12 10 (19.61%) BGP
13 9 (17.65%) VMware
13 9 (17.65%) VMware Infrastructure
14 8 (15.69%) Microsoft Certification
14 8 (15.69%) SLA
15 7 (13.73%) Degree
15 7 (13.73%) Driving Licence
15 7 (13.73%) Collaborative Working
16 6 (11.76%) Data Centre
16 6 (11.76%) Windows 10
16 6 (11.76%) Analytical Skills

1st Line Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (7.84%) SharePoint
2 1 (1.96%) Exchange Server 2010
2 1 (1.96%) Microsoft Exchange
Applications
1 11 (21.57%) Microsoft Office
1 11 (21.57%) MS Visio
2 2 (3.92%) Microsoft Excel
Cloud Services
1 20 (39.22%) Microsoft 365
2 6 (11.76%) Azure
3 5 (9.80%) Entra ID
4 4 (7.84%) OneDrive
5 2 (3.92%) AWS
5 2 (3.92%) IaaS
5 2 (3.92%) SaaS
6 1 (1.96%) Nutanix
Communications & Networking
1 12 (23.53%) LAN
1 12 (23.53%) WAN
2 10 (19.61%) BGP
2 10 (19.61%) OSPF
3 5 (9.80%) Firewall
3 5 (9.80%) Remote Desktop
4 4 (7.84%) VoIP
5 2 (3.92%) Unified Communications
5 2 (3.92%) VLAN
5 2 (3.92%) VPN
5 2 (3.92%) Wi-Fi
6 1 (1.96%) DHCP
6 1 (1.96%) DNS
6 1 (1.96%) HTTP
6 1 (1.96%) PBX
6 1 (1.96%) TCP/IP
6 1 (1.96%) Wireless
Database & Business Intelligence
1 6 (11.76%) SQL Server
General
1 26 (50.98%) Social Skills
2 6 (11.76%) Analytical Skills
3 4 (7.84%) Finance
4 2 (3.92%) Documentation Skills
4 2 (3.92%) Electronics
4 2 (3.92%) Games
4 2 (3.92%) Inclusion and Diversity
4 2 (3.92%) Legal
4 2 (3.92%) Organisational Skills
5 1 (1.96%) Law
5 1 (1.96%) Manufacturing
5 1 (1.96%) Marketing
5 1 (1.96%) Public Sector
5 1 (1.96%) Telecoms
Miscellaneous
1 7 (13.73%) Driving Licence
2 6 (11.76%) Data Centre
3 5 (9.80%) Onboarding
3 5 (9.80%) PMI
3 5 (9.80%) Self-Motivation
4 4 (7.84%) Fat Client
4 4 (7.84%) Thin Client
5 2 (3.92%) Mobile App
6 1 (1.96%) Video Conferencing
Operating Systems
1 30 (58.82%) Windows
2 6 (11.76%) Windows 10
3 5 (9.80%) Mac OS
3 5 (9.80%) Windows Server
4 3 (5.88%) Android
4 3 (5.88%) Windows Server 2016
5 2 (3.92%) Linux
6 1 (1.96%) Apple iOS
6 1 (1.96%) Windows Server 2008
Processes & Methodologies
1 23 (45.10%) Problem-Solving
2 19 (37.25%) Customer Service
3 13 (25.49%) ITIL
4 11 (21.57%) Continuous Improvement
5 7 (13.73%) Collaborative Working
6 5 (9.80%) Presales
6 5 (9.80%) Project Delivery
6 5 (9.80%) Service Delivery
7 4 (7.84%) Cybersecurity
7 4 (7.84%) Data Privacy
8 3 (5.88%) Incident Management
8 3 (5.88%) Migration
9 2 (3.92%) Asset Management
9 2 (3.92%) B2B
9 2 (3.92%) CRM
9 2 (3.92%) Mathematics
9 2 (3.92%) Problem Management
9 2 (3.92%) Service Management
9 2 (3.92%) Software Testing
9 2 (3.92%) Workflow
Programming Languages
1 2 (3.92%) PowerShell
1 2 (3.92%) SQL
2 1 (1.96%) Bash
Qualifications
1 11 (21.57%) CCNA
1 11 (21.57%) Cisco Certification
2 8 (15.69%) Microsoft Certification
3 7 (13.73%) Degree
4 5 (9.80%) A+ Certification
4 5 (9.80%) PMI Certification
5 2 (3.92%) DBS Check
6 1 (1.96%) CCENT
6 1 (1.96%) SC Cleared
6 1 (1.96%) Security Cleared
Quality Assurance & Compliance
1 8 (15.69%) SLA
2 4 (7.84%) ISO/IEC 27001
3 2 (3.92%) Cyber Essentials
3 2 (3.92%) Cyber Essentials PLUS
3 2 (3.92%) GDPR
3 2 (3.92%) ISO 9001
System Software
1 18 (35.29%) Active Directory
2 9 (17.65%) VMware Infrastructure
3 3 (5.88%) Hyper-V
4 1 (1.96%) XenDesktop
Systems Management
1 4 (7.84%) SCCM
2 2 (3.92%) Microsoft Intune
Vendors
1 25 (49.02%) Microsoft
2 16 (31.37%) Cisco
3 11 (21.57%) Fortinet
3 11 (21.57%) Juniper
4 9 (17.65%) VMware
5 4 (7.84%) ServiceNow
6 3 (5.88%) Citrix
7 2 (3.92%) Acronis
7 2 (3.92%) Apple
7 2 (3.92%) ConnectWise
7 2 (3.92%) Datto
7 2 (3.92%) Meraki
7 2 (3.92%) Zoho
8 1 (1.96%) HP
8 1 (1.96%) Nexthink
8 1 (1.96%) SAP
8 1 (1.96%) Snow
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